Analyst, User Experience Research

bet365 is one of the world's leading online gambling companies, known for its innovative approach to In-Play betting. As a User Experience Research Analyst, you will transform customer insights into actionable input that informs product and business decisions, contributing across the product lifecycle in a collaborative environment. Responsibilities Supporting and contributing to generative and evaluative UX research initiatives Analyzing qualitative and quantitative data to identify meaningful patterns and insights Synthesizing findings into clear, structured outputs that highlight relevance and impact Translating research insights into presentations that clearly communicate key takeaways, implications for product, business and customer experience Presenting findings confidently to internal teams, with guidance and support Building and maintaining relationships with internal teams and external partners Taking ownership of assigned research tasks, timelines, and deliverables Identifying gaps, risks, or opportunities and raising them early Collaborating closely with designers, product managers, and fellow researchers Applying best practices to ensure high-quality, accurate, and reliable research outputs Skills Strong familiarity with User Experience Research (UXR) methods and practices, including both qualitative and quantitative approaches Educational background in a relevant field (business, psychology, human–computer interaction, design, journalism) or equivalent experience Proficiency with user research, analysis, and design tools (e.g., Maze, SurveyMonkey, Figma, Sketch) Strong research skills with the ability to quickly grasp complex topics and accurately analyze data Ability to synthesize findings into concise, actionable insights with clear product and business implications High attention to detail while comfortably switching between high-level concepts and specific data points Clear written and verbal communication; confident presenting to peers and stakeholders Critical thinking and curiosity to ask meaningful follow-up questions and challenge assumptions Proven delivery of impactful research outputs (summaries, presentations, insight reports); effective collaboration with marketing, product, design, and business teams; strong organization and time management with the ability to work independently Company Overview Bet365 is an online gambling company that offers comprehensive in-play services for its clients. It was founded in 2001, and is headquartered in Stoke-on-trent, Stoke-on-Trent, GBR, with a workforce of 5001-10000 employees. Its website is