Associate Director, IT Operations – Digital Solutions and Technology
Job Description: • Develop and execute Digital Solutions & Technology operations strategy aligned with Obsidian’s growth, compliance needs, and culture. • Lead day-to-day operations, including infrastructure, cloud environments, enterprise systems, and lab/scientific software. • Manage MSP resources, ensuring high-quality support and service levels. • Partner with Info Security lead to ensure robust cybersecurity and data protection. • Optimize Digital Solutions & Technology processes (incident, problem, change management) and drive adoption of best practices, with a strong emphasis on ITIL and change management in a controlled, regulated environment. • Manage vendor relationships and operations budget. • Support onboarding/offboarding, access management, and end-user training. • Foster a culture of accountability, collaboration, and continuous improvement. • Identify, assess, and mitigate IT risks; develop and maintain business continuity and disaster recovery plans. • Work closely with Facilities, Lab Operations, and other business units to ensure Digital Solutions meet evolving scientific and operational needs. • Drive process optimization and adoption of new technologies to improve service delivery and operational efficiency. • Define, track, and report on IT operational KPIs (e.g., uptime, ticket resolution, user satisfaction, compliance metrics). • Prepare for and support regulatory audits (FDA, SOX, etc.), ensuring documentation and processes are audit-ready. Requirements: • Bachelor's degree in computer science, Information Technology, or related field with 10+ years of relevant IT experience, including leadership of IT operations in a regulated environment (biotech, pharma, or healthcare preferred). • Experience with IT operations in agile, fast-growing companies. • Experience with GxP systems operational support (CSV/CSA). • Experience with change control systems and processes for GxP/SOX. • Experience managing MSPs and IT service delivery across multiple locations. • Strong knowledge of enterprise platforms (NetSuite, M365, ADP, Benchling, etc.) and lab/scientific software. • Experience managing Lab IT systems. • Excellent planning, coordination, and time management skills. • Strong oral, written, and visual communication skills. • Ability to build productive relationships across scientific, business, and technical teams. • Systems thinking and sound judgment, especially in risk management and escalation Benefits: • comprehensive medical, dental, and vision coverage • company contributions to health savings and retirement accounts • ample paid time off • access to wellness programs • rich career growth opportunities Apply tot his job