Business Operations Manager – Clinical Performance | Midi Health | Remote (Worldwide)
Who we are: Midi Health is the only comprehensive virtual care clinic for women in midlife navigating perimenopause, menopause, and other common midlife health challenges. Our platform provides care designed by experts, scaled by technology, and delivered by trained and compassionate clinicians. We accept most major PPO insurance products, and we offer convenient access to clinical care through telehealth visits, 24/7 messaging, and responsible prescribing of medications, supplements, and other therapies. We’re passionately focused on improving the symptoms of women’s midlife hormone change because the current system too often leaves women misdiagnosed and undertreated. At Midi, we’re changing that. To Learn more about Midi go to: Meet Midi Video Midi Home Page Where we’re based: We are an entirely virtual company, and this opportunity is 100% remote. The opportunity: The Business Operations Team uses data and process development to help drive the business towards its goals. The team works closely with the Clinical Operations team, providing visibility into business data, driving insights to inform decisions, leading large cross-functional initiatives, and optimizing the workforce and marketplace. The Business Operations Manager will report to the Director of Business Operations and focus on supporting Clinical Operations and Clinician Performance. This role will work closely with the Product and Data Science teams to build dashboards and tools. • Develop and implement metrics to evaluate clinician performance. • Partner with Clinical Ops to drive improvements in recruiting, onboarding, continuous education, and clinician tools that will drive better performance. • Improve performance while balancing quality and keeping Midi a great place to work. • Work with product and eng to surface useful, trusted data and create a review cadence • Conduct analysis that provides insights and informs next steps • Conduct experiments to test how to affect the metrics • Create concise data-driven reports that inform decisions, drive alignment, and guide the company through implementation • Lead meetings with both leadership teams and cross-functional project teams • Drive efficiency, productivity, and effectiveness by creating, documenting, and implementing processes across multiple teams Qualifications • 4+ years of experience in Healthcare, Business Operations, Operations, Strategy, Startups, Analytics, or Engineering • Familiarity with digital health or healthcare helpful but not required • Highly analytical with outstanding data skills – well versed in Google Sheets / Excel • Experience with analytics and business intelligence tools (i.e., Quicksight, Looker) • Experience creating supply and demand forecasts • Experience defining and optimizing processes, building playbooks, and managing change • Clear communicator with excellent attention to detail, organization, and prioritization skills Apply tot his job