Centralized Insurance Counselor II

Job Description: • Provides education and guidance to DaVita patients about health insurance and options • Conducts 100% telephonic patient insurance education while operating within established compliance parameters • Identifies and communicates opportunities to better the insurance status of patients • Provides information to help patients find/options for insurance coverage and financial assistance • Completes insurance assessments/evaluations for patients documenting education sessions • Acts as a liaison between patients, facility teammates, billing office, and corporate office • Builds and maintains relationships with field partners to ensure seamless patient support • Provides monthly reporting and analysis on key metrics related to patient education and advocacy Requirements: • High School Diploma or equivalent required • Minimum of one (1) year experience working with Medicare and Medicaid insurance, as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity), strongly preferred • Minimum of one (1) year experience in a healthcare organization working with clinical staff and patients preferred • Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required • PowerPoint preferred • Bilingual/Spanish Speaking required Benefits: • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.