Cisco Engineer
Summary: The role of Cisco Engineer involves supporting the planning, execution, and post-upgrade validation of Cisco Unified Communications (CUCM) and Unified Contact Center Express (UCCX) platforms. This is a remote contract position that requires hands-on experience with system upgrades and strong troubleshooting skills. The ideal candidate will work independently on project-based engagements in enterprise environments. Applicants must hold active SC Clearance. Key Responsibilities: Plan, design, and execute CUCM and UCCX upgrades in accordance with Cisco best practices Perform pre-upgrade assessments, compatibility checks, and risk analysis Upgrade related components including: IM & Presence, Cisco Unity Connection (if applicable), Finesse, Cisco Voice Gateways (IOS/IOS-XE) Validate system functionality post-upgrade (call processing, contact center flows, reporting, integrations) Coordinate upgrade activities with stakeholders, vendors, and change management teams Perform backups, restores, and disaster recovery testing Troubleshoot and resolve issues related to call routing, CTI, agents, and applications Document upgrade procedures, configurations, and rollback plans Provide knowledge transfer and post-upgrade support as required Key Skills: Hands-on experience upgrading CUCM and UCCX across multiple versions Strong troubleshooting skills Ability to work independently in a project-based engagement Active SC Clearance Salary (Rate): undetermined City: undetermined Country: United Kingdom Working Arrangements: remote IR35 Status: undetermined Seniority Level: undetermined Industry: IT Detailed Description From Employer: We are seeking an experienced Cisco Unified Communications (CUCM) and Unified Contact Center Express (UCCX) Upgrade Engineer to support planning, execution, and post-upgrade validation of Cisco voice and contact center platforms. This is a remote contract role focused on system upgrades, migrations, and platform stabilization in enterprise environments. The ideal candidate has hands-on experience upgrading CUCM and UCCX across multiple versions, strong troubleshooting skills, and the ability to work independently in a project-based engagement. Responsibilities Plan, design, and execute CUCM and UCCX upgrades in accordance with Cisco best practices Perform pre-upgrade assessments, compatibility checks, and risk analysis Upgrade related components including: IM & Presence Cisco Unity Connection (if applicable) Finesse Cisco Voice Gateways (IOS/IOS-XE) Validate system functionality post-upgrade (call processing, contact center flows, reporting, integrations) Coordinate upgrade activities with stakeholders, vendors, and change management teams Perform backups, restores, and disaster recovery testing Troubleshoot and resolve issues related to call routing, CTI, agents, and applications Document upgrade procedures, configurations, and rollback plans Provide knowledge transfer and post-upgrade support as required This is an initial 1 month contract with opportunity to extend - applicants must hold active SC Clearance.