Clinical Scheduling Specialist

Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. The Clinical Scheduling Specialist is responsible for all aspects of established patient scheduling, providing superior customer service, and facilitating patient care in collaboration with a clinical practitioner group. Responsibilities Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients Obtains detailed clinical information face-to-face, by telephone or electronically May provide basic information regarding the need for insurance referral(s) Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority Performs independent patient and outside provider call triaging and assists in directing patient flow Serves as a liaison between patient/family/provider Resolves issues directly or ensures appropriate management of call by others Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated Participates in training for new hires Prepares, open, and close provider schedules and handles daily schedule changes Conduct slide submission as needed Other duties and responsibilities as assigned Skills Ability to multi-task and function as an integral member of the team Excellent verbal and written communication skills required Excellent computer, customer service, problem solving, and organizational skills required Bachelor's degree in health administration or a related field Up to 1 year of experience in healthcare or customer service Company Overview Dana-Farber Cancer Institute is a center dedicated to carrying out adult and pediatric cancer treatment activities and advanced research. It was founded in 1947, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Dana-Farber Cancer Institute has a track record of offering H1B sponsorships, with 191 in 2025, 145 in 2024, 155 in 2023, 139 in 2022, 105 in 2021, 113 in 2020. Please note that this does not guarantee sponsorship for this specific role.