Content Strategist – Generative AI & User Support

Position Overview We're looking for a passionate and resourceful Content Strategist who thrives at the intersection of product innovation and user experience. This role is ideal for someone with a start-up mindset, a deep understanding of mobile platforms, and a drive to improve support content that reaches millions of users. You'll play a key role in shaping Help Center articles, customer support messaging, and content that powers Generative AI systems—all while collaborating with cross-functional teams to deliver clear, empathetic, and effective communication. Key Responsibilities • Write, edit, test, and optimize Help Center articles and customer support responses in alignment with content strategy • Develop and refine content that enables Generative AI systems to deliver accurate and helpful responses • Apply and maintain content standards and best practices across all support channels • Leverage data to inform content decisions, troubleshoot known issues, and influence partner teams to improve user experience • Manage multiple content projects simultaneously while meeting tight and frequently shifting deadlines • Test products and collaborate with subject-matter experts to translate technical knowledge into clear, structured documentation • Partner with product and operations teams to craft support messaging that is clear, effective, and empathetic Minimum Qualifications • Bachelor's degree in English or a related field from an accredited U.S. institution (or equivalent international degree) • 2+ years of experience in technical writing or content strategy • At least 6 months of experience writing content for Generative AI applications • Strong editorial judgment and critical thinking skills, especially around complex or sensitive topics • Proven ability to plan and author online help content and support messaging for mobile apps or social media platforms • Experience working with content management systems (CMS) • Familiarity with project management tools Preferred Qualifications • Experience managing projects in fast-paced, ambiguous environments with competing priorities • Proficiency in data analysis, XML editing, and AI tools • Background in content development for large-scale digital platforms • Experience with mixed-methods research or user testing to inform content decisions Location: Remote (PST or EST) Role type: Contract 12 Month Position Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Retirement plan • Vision insurance Schedule: • 8 hour shift • Monday to Friday Application Question(s): • Do you or will you in the future require any sponsorship to work in the US? Language: • English (Required) Apply tot his job