Customer Service Representative

Medline Industries, LP is a leading provider of healthcare products and services. They are seeking a Customer Service Representative to assist hospitals and clinics with order placement, tracking, and product information while maintaining excellent service standards. Responsibilities Respond to routine and some non-routine, more complex customer service inquiries and problems via telephone Maintain record of calls and note customer's records as necessary to maintain consistency in service Place orders, track shipments, and ensure orders are shipped on-time. Follow-up with customers as needed to get clarification on orders Enter data from customer service in regards to previously placed orders, locating account numbers, and identifying customer’s rush order needs Review customer's service needs and refer to other service departments for follow up as needed Skills Availability to work Full Time, 40 hours, Monday thru Friday High school diploma or equivalent At least 1 year of experience working in customer service OR 1 year of Medline Customer Service Rep I experience Basic level skill using Microsoft Office products, including Excel and Word Experience providing customer service to internal and external customers, including meeting quality standards for services Experience accomplishing tasks in an optimum order based on time, importance or other criteria Previous customer service experience Excellent communication skills Very strong computer skills Attention to detail Benefits Health insurance Life and disability 401(k) contributions Paid time off Company Overview Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. It was founded in 1966, and is headquartered in Mundelein, Illinois, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Medline has a track record of offering H1B sponsorships, with 344 in 2025, 144 in 2024, 142 in 2023, 143 in 2022, 137 in 2021, 113 in 2020. Please note that this does not guarantee sponsorship for this specific role.