Customer Service Representative / Dispatcher

At Notturno Home Services, we understand that home service issues can be stressful—and that our clients are trusting us to help protect their families’ comfort and safety. That’s why we’re looking for a Customer Service Representative / Dispatcher who’s not only organized and efficient, but also genuinely cares about building lasting relationships with our clients and team. In this role, you’ll be a critical part of our operations team, ensuring that every service call is handled smoothly—from the first call to final follow-up. You’ll coordinate schedules, communicate with customers, and support our technicians so they can deliver the exceptional service we’re known for. Job Summary: • The CSR/Dispatcher supports the day-to-day operations of the company by efficiently scheduling with customers and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call. MUST be able to multitask and work in a fast-paced environment but also be proactive on slow days. Other duties include scheduling technician's 1:1’s with managers and reporting on various ends of the business. Essential Duties and Responsibilities: The essential functions include, but are not limited to the following: • Answer customer inquiries and schedule service appointments with care and professionalism • Dispatch the best-suited technician for each call based on availability and skill set • Keep jobs on track by monitoring progress and rescheduling when needed • Communicate effectively with customers throughout the service process • Reschedule jobs when parts arrive and coordinate timing with both technicians and clients • Candidate needs to be able to work in office. Minimum Qualifications: • Experience in dispatching a crew is preferred • High school diploma or GED required • Self-starter with a reliable, flexible approach to work hours • Strong customer service skills and a friendly, professional demeanor • Excellent communication skills—both written and verbal • Strong English composition and organizational skills • Ability to work independently and as part of a team • Must be a critical thinker with solid problem-solving abilities • Familiarity with telephone etiquette and email systems • Knowledge of Service Titan a plus About Notturno: At Notturno, we don’t just see our team as colleagues; we consider each other family. We place a strong emphasis on your career development and offer unwavering support every step of the way. We firmly believe that building strong relationships lies at the heart of a fulfilling career and our company’s success. That’s why we invest in fostering these connections through company outings like golf and paintball, creating opportunities for us to grow closer. Job Types: Full-time Pay: $25 - $27 per hour Benefits – After 90 days • Health, dental, and vision insurance – 50% employer-paid • 401(k) with company match up to 4% • Generous PTO including vacation and sick time • Monthly performance-based commission opportunities • Paid trainings and professional development • Paid holidays • Company apparel • Customer review incentive program • Employee referral bonus program • Monthly raffles and team outings • Periodic company breakfasts and office refreshments If you're passionate about delivering exceptional customer service, enjoy coordinating details behind the scenes, and want to be part of a team that treats clients and coworkers like family, we’d love to hear from you. Apply today and experience the Notturno difference—where trust is earned through action. Apply tot his job