Customer Service Representative - Westwood Insurance Agency

Westwood Insurance Agency is one of the largest personal lines agencies in the US, providing a wide selection of insurance products. They are seeking a Customer Service Representative to deliver exceptional service by answering inquiries, recommending policies, and ensuring smooth client interactions. Responsibilities Connect & Assist: Answer inbound calls promptly, research inquiries, and deliver accurate responses to coverage, billing, and policy-related questions Problem-Solve & Recommend: Rewrite or create new policies tailored to the unique insurance needs of each client by recommending the best coverage options and products Grow Professionally: Keep yourself sharp and up-to-date! Career path internally to other opportunities within Learn & Excel: Take initiative to master additional processes and client-specific procedures to confidently handle secondary areas and provide comprehensive answers to inquiries Support & Collaborate: Gain knowledge of department policies and processes to ensure seamless teamwork and client care Skills High School Diploma or GED At least 1 year of relevant experience Active Property & Casualty insurance license required Benefits Hybrid Schedule: Enjoy a blend of work-from-home flexibility with just 2 days a week in our welcoming Woodland Hills office. Modern Workspace: Open-concept office designed for collaboration and efficiency. Team Bonding: Get ready for fun team events like bowling nights, softball games, and holiday parties! Company Overview Westwood Insurance Agency is an insurance company which provides personal lines insurance products. It was founded in 1952, and is headquartered in West Hills, California, USA, with a workforce of 201-500 employees. Its website is