**Experienced Customer Account Representative – Remote Work Opportunity with blithequark**

Are you a customer service enthusiast looking for a challenging and rewarding role that offers the flexibility to work from home? Do you have a passion for delivering exceptional customer experiences and a natural ability to connect with people from diverse backgrounds? If so, we invite you to join blithequark as a Customer Account Representative, where you'll have the opportunity to make a real difference in the lives of our customers and grow your career in a dynamic and supportive environment. **About blithequark** At blithequark, we believe in the power of vacation and the joy it brings to people's lives. Our purpose is to share happiness, and we're committed to creating remarkable vacation experiences for our owners and guests. As a leading provider of vacation ownership, we have a network of 70+ resorts across the U.S. and Caribbean, and we're constantly innovating to meet the evolving needs of our customers. Our associates are the heart of our organization, and we value their contributions, support their growth, and celebrate their successes. **Why Join blithequark?** * **Guaranteed hourly base pay with additional incentives for performance**: Earn an average of $19 per hour and enjoy the opportunity to earn more through performance-based incentives. * **Comprehensive benefits package**: Enjoy a range of benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off. * **Fun, team-oriented environment**: Join a dynamic team of customer service professionals who are passionate about delivering exceptional experiences. * **Diverse career advancement opportunities**: Grow your career in a supportive environment that values your contributions and offers opportunities for advancement. * **Skill development and network-building opportunities**: Participate in comprehensive virtual training programs and networking events to enhance your skills and build your professional network. * **Vacation discounts**: Enjoy discounts on vacation stays at our resorts and partner properties. * **Flexible scheduling**: Enjoy the flexibility to work from home and balance your work and personal life. **Job Summary** As a Customer Account Representative at blithequark, you'll be responsible for delivering exceptional customer service to our owners and guests. You'll work from home, using your natural confidence and our training to positively support and influence the customer experience. Your responsibilities will include: * **Handling inbound calls**: Respond to customer inquiries and resolve complex account issues in a timely and professional manner. * **Personalizing the customer journey**: Use your creativity to tailor the customer experience to meet their individual needs and preferences. * **Providing reservation assistance**: Assist customers with their vacation reservations, ensuring accuracy and attention to detail. * **Ensuring customer satisfaction**: Exceed customer expectations and ensure their satisfaction with our products and services. **Requirements** To be successful in this role, you'll need: * **Outstanding communication skills**: Ability to communicate effectively with customers, colleagues, and management. * **Ability to navigate multiple systems**: Proficiency in MS Office, Internet, and internal programs. * **Bachelor's degree (preferred)**: High school diploma or G.E.D. equivalent required. * **Reliable high-speed Internet service**: Ability to work from home with focus space and limited distractions. * **Adaptability and flexibility**: Ability to work evenings and Saturdays, with Sundays off. **What We Offer** At blithequark, we're committed to creating a work environment that values diversity, inclusion, and equal employment opportunities. We're a drug-free workplace, and if offered employment, you'll be required to submit to a background check and drug test. We're proud to be an EOE/DFW employer and seek to recruit, develop, and retain the most talented people from a broad candidate pool. **How to Apply** If you're a positive-minded candidate with a passion for customer service, we invite you to apply for this exciting opportunity. Please submit your updated resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! **About the Remote Work Opportunity** This is a remote work opportunity that requires you to work from home with focus space and limited distractions. You'll need reliable high-speed Internet service and a quiet workspace to ensure your success in this role. **Note** Please note that Hilton Grand Vacations Inc. (HGV) acquired blithequark as of January 17, 2024. If hired, you'll be an employee of blithequark, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we integrate technology, systems, and branding; however, it will take time until our separate operating systems, employment policies, and benefits are fully integrated. Apply Job! Apply for this job