**Experienced Customer Care Consultant – Credit Bureau Expertise at blithequark in Jacksonville, FL**

Are you passionate about delivering exceptional customer experiences and navigating complex situations with ease? Do you thrive in a fast-paced environment where ongoing change is the norm? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Care Consultant – Credit Bureau Expertise. **About blithequark** blithequark is a customer-centric, leading digital financial services company that is relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. We are committed to diversity and inclusion in the workplace and strive to create a work environment that is inclusive, supportive, and empowering for all employees. **The Opportunity** As an Experienced Customer Care Consultant – Credit Bureau Expertise, you will play a critical role in executing blithequark's strategic vision to deliver a premier auto-finance servicing experience to our customers. Your primary focus will be on delivering a repeatable, low-effort, high-quality experience to each and every person we serve – consumers, dealers, and peers. You will be empowered to focus on fulfilling customer requests, develop a career at a company that invests in its people, and work in a diverse team environment that is committed to ongoing learning and growth. **Key Responsibilities** * Investigate and respond to credit bureau disputes expeditiously, thoroughly, accurately, and per legal/process requirements * Accurately update systems and databases with status details and other information relating to customer concern or need * Meet or exceed all assigned operational, customer-experience metrics, and objectives on a consistent basis * Navigate multiple computer systems and appropriately engage other departments to resolve customers' credit bureau disputes * Mitigate risk by exercising judgment; look beyond the obvious and escalate unusual account situations for further investigation * Look for means of improving as well as promoting low-effort customer experience in line with all quality and compliance standards * Actively participate in one-on-one coaching sessions with supervisor * Maintain strict confidentiality with customer, employee, and company information **Core Competencies** * **Look Externally**: Demonstrates eagerness to acquire necessary technical knowledge, skills, and judgment to accomplish a result or to serve a customer's needs effectively * **Execute with Excellence**: Produces results or provides service that meets or exceeds internal and external customer standards * **Act with Professionalism**: Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior * **Deliver Results**: Demonstrates strong commitment to meeting the needs of customers, colleagues, and leaders striving to ensure their full satisfaction **The Skills You Bring** * Entry-level experience in customer service, financial services, or a similar industry * High school diploma or equivalent required; associate or bachelor's degree in a business-related discipline preferred * Above-average computer knowledge and technical skills; adept at using search tools, browsers, email features, attaching files to correspondence, utilizing tracking tools, familiarity of CRM solutions, proficient knowledge of Excel, navigation of databases and web-based applications, and workflow tools * Proficient verbal communication skills; fast and correct typing and the ability to create grammatically correct responses/comments without spelling errors * Strong attention to detail and ability to analyze account-level data/information while investigating and accurately responding to credit bureau disputes and customer requests * Demonstrate flexibility and remain open to work in an environment that experiences ongoing change * Ability to resolve conflicts productively and develop long-term working relationships * Bring a strong work ethic and sense of urgency to meet established team goals * Demonstrate initiative and accountability **How We'll Have Your Back** blithequark's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family, including: * Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level) * Planning for the Future: plan for the near and long term with an industry-leading 401(k) retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save-up assistance programs * Supporting your Health & Well-being: flexible health and insurance options including medical, dental, and vision, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially * Building a Family: adoption, surrogacy, and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts * Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs **Work Environment and Company Culture** * Hybrid work schedule – 3 days in office and 2 days at home * Flexible work schedules if you can work independently * Fast-paced and diverse team environment * Work weekends and overtime as necessary to meet business needs **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity at blithequark. Please submit your application through our website or by clicking on the link below. **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected].