**Experienced Customer Experience Project Manager – Driving Walt Disney World's Guest Experience Excellence**

Are you a seasoned project management professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the esteemed team at blithequark's Walt Disney World Resort as a Customer Experience Project Manager. **About blithequark's Walt Disney World Resort** blithequark's Walt Disney World Resort is a global leader in the entertainment and hospitality industry, renowned for its commitment to delivering world-class guest experiences. Our resort is a vibrant and dynamic community where creativity, innovation, and collaboration come together to create unforgettable memories for our guests. As a Customer Experience Project Manager, you will be part of a dedicated team that is passionate about making planning a Disney vacation as magically simple and intuitive as the destination itself. **The Role** As a Customer Experience Project Manager, you will play a critical role in supporting the development and implementation of the Customer Experience roadmap, with a primary focus on overall program management and delivery of CX-focused technology improvements. You will work closely with various partner teams to coordinate projects, build and deliver presentations, manage timelines, and lead and support forums. Your expertise will be essential in ensuring accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics. **Key Responsibilities** * Support and implement the Customer Experience roadmap, establishing and delivering on key achievements * Coordinate projects across many partner teams; building and delivering presentations, managing timelines, and leading and supporting forums * Work with partners to ensure accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics * Engage with technology and digital professionals to represent Walt Disney World site Customer Experience priorities * Demonstrate deep expertise and constantly monitor the pulse of the customer experience * Collaborate with cross-functional teams to drive business outcomes and improve customer satisfaction * Develop and maintain relationships with key stakeholders, including business leaders, technical teams, and external partners **Essential Qualifications & Skills** * Three (3)+ years of experience in project management and/or product development * Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions * Ability to challenge the status quo while still building strategic alliances/relationships within and outside the blithequark organization * Experience managing a large volume of complex work, prioritizing to ensure results are achieved * Entrepreneurial approach, proactive problem solver with the ability to thrive in an often ambiguous, fast-paced environment * Strong visual presentation building (PPT/Keynote) and delivery skills with a focus on storytelling * Understanding of Agile technical practices and testing concepts * Prior experience in working with technical product teams * Knowledge of Walt Disney World channels is a plus **Preferred Qualifications & Skills** * Bachelor's degree in Business, Project Management, Product Management, or equivalent field * Experience working in a similar role within the entertainment, hospitality, or technology industries * Certification in project management, such as PMP or Agile * Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions * Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to exclusive employee perks and discounts * Comprehensive training and development programs * Flexible work arrangements, including remote work options **Work Environment & Culture** blithequark's Walt Disney World Resort is a vibrant and dynamic community where creativity, innovation, and collaboration come together to create unforgettable memories for our guests. Our work environment is fast-paced and ever-changing, requiring adaptability, resilience, and a passion for delivering exceptional customer experiences. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels welcome, valued, and empowered to succeed. **How to Apply** If you are a motivated and experienced project management professional with a passion for delivering exceptional customer experiences, we invite you to apply for the Customer Experience Project Manager role at blithequark's Walt Disney World Resort. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to hearing from you! Apply for this job