**Experienced Customer Service and Claims Verification Specialist – Remote Opportunity for a High-Growth Insurance Company**
About the Role Are you a customer-focused professional with a passion for delivering exceptional service and resolving complex claims? Do you thrive in a fast-paced environment and enjoy working with various stakeholders to achieve timely and accurate results? If so, we invite you to apply for the Customer Service and Claims Verification Specialist position at our esteemed client, a leading insurance company. As a key member of their team, you will play a vital role in guiding customers through the claims process, ensuring their satisfaction, and contributing to the company's growth and success. About the Company Our client is a dynamic and innovative insurance company that prioritizes customer satisfaction, employee well-being, and community involvement. With a strong commitment to excellence, they strive to provide top-notch services to their policyholders while fostering a collaborative and inclusive work environment. As a remote employee, you will enjoy the flexibility to work from the comfort of your own home while being part of a talented team that values diversity, equity, and inclusion. Job Summary The Customer Service and Claims Verification Specialist is responsible for communicating with various individuals involved in the claims process, including homeowners, adjusters, mortgage companies, and other stakeholders. This role requires a high level of empathy, attention to detail, and organizational skills to ensure timely and accurate resolution of claims. As a key member of the team, you will: Primary Job Accountabilities/Responsibilities Communicate with various individuals involved in the claims process, including homeowners, adjusters, mortgage companies, and other stakeholders, to handle property damage claim requirements. Answer questions and respond to requests, inquiries, and complaints in a timely and professional manner. Review and research claim information provided, make appropriate follow-up calls to resolve issues, and process claim checks following standard policies and procedures. Ensure that internal and external standards are met on a consistent basis. Efficiently and accurately enter information into company proprietary systems. Essential Qualifications * 1-2 years of experience in customer service, claims processing, or a related field * High school diploma or equivalent required; associate's or bachelor's degree preferred * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong attention to detail and organizational skills * Proficiency in Microsoft Office and proprietary systems Preferred Qualifications * Experience in the insurance industry or a related field * Certification in claims processing or customer service * Bilingual or multilingual skills * Experience working with claims management software Skills and Competencies * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong attention to detail and organizational skills * Proficiency in Microsoft Office and proprietary systems * Ability to adapt to changing priorities and deadlines * Strong customer service skills and a customer-centric approach Career Growth Opportunities and Learning Benefits As a valued member of our team, you will have opportunities for career growth and professional development. Our company offers: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for advancement and career growth within the company * A collaborative and inclusive work environment that values diversity, equity, and inclusion * A comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, and a 401K plan Work Environment and Company Culture As a remote employee, you will enjoy the flexibility to work from the comfort of your own home while being part of a talented team that values diversity, equity, and inclusion. Our company culture is built on the principles of: * Customer satisfaction and excellence * Employee well-being and development * Community involvement and social responsibility * Diversity, equity, and inclusion Compensation, Perks, and Benefits As a Customer Service and Claims Verification Specialist, you will receive a competitive hourly rate of $15.00 per hour. Our comprehensive benefits package includes: * Medical, dental, vision, life insurance, short-term disability, and a 401K plan * Paid leave, including Paid Sick Leave and Holiday pay * Commuter benefits and an Employee Assistance Program (EAP) * Opportunities for career growth and professional development How to Apply If you are a motivated and customer-focused professional with a passion for delivering exceptional service and resolving complex claims, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and welcoming you to our team! Apply for this job