**Experienced Customer Service Representative – Home-Based Remote Support Role at blithequark**

Are you passionate about delivering exceptional customer experiences and living in the state of Tennessee? Do you thrive in a flexible work environment where you can balance work and personal life while making a meaningful impact on the lives of our diverse customer base? If so, consider joining blithequark, a Fortune 4 company, as a Customer Service Representative in our Client Care division. In this role, you will play a vital part in helping individuals navigate their pharmacy benefit plans, providing support and guidance on medication coverage, mail order solutions, and other related topics. Through your expertise and empathy, you will empower our customers to make informed decisions about their healthcare, fostering a deeper understanding of their benefits and options. This position offers a unique opportunity to grow your skills and knowledge in the healthcare industry, while exploring new career paths within blithequark. **About blithequark** At blithequark, we are committed to carrying our heart to every moment of your well-being. Our purpose drives our responsibility to deliver human-centered healthcare solutions that make a lasting impact on people's lives. Anchored in our brand identity, with the heart at its core, our mission sends a powerful message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every individual who works at blithequark to feel engaged in their role and contribute to transforming lives and accelerating our ability to innovate and deliver solutions that make healthcare more personal, accessible, and affordable. **Job Responsibilities** As a Customer Service Representative, you will: * Respond to inbound calls and provide support on pharmacy benefit plans, medication coverage, mail order solutions, and other related topics * Empower customers to make informed decisions about their healthcare by offering guidance and resources * Utilize your expertise and empathy to resolve customer concerns and issues in a timely and professional manner * Collaborate with internal teams to ensure seamless customer experiences and resolve complex issues * Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction **Requirements** * 1-year experience in customer-facing roles, such as call centers, retail, customer service, hospitality, or military experience * Proficiency in Windows-based applications and ability to learn new software systems quickly * Ability to work from home and meet remote work requirements, including maintaining a secure workspace, reliable internet connection, and virtual office setup * Adherence to HIPAA and regulatory compliance standards * High school diploma or equivalent required; associate's or bachelor's degree preferred **Preferred Qualifications** * Excellent communication and interpersonal skills, with the ability to connect with customers in a patient, supportive, and empathetic manner * Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Experience in the healthcare industry or related field a plus * Bilingual or multilingual skills a plus **Work Environment and Culture** At blithequark, we value diversity, equity, and inclusion, and are committed to creating a workplace culture that is welcoming and inclusive for all employees. We offer a range of benefits and programs to support your well-being, including: * Flexible work arrangements, including remote work options * Comprehensive training and development programs to support your growth and career advancement * Competitive compensation and benefits package, including medical, dental, and vision coverage * Paid time off and holidays * Employee recognition and reward programs * Opportunities for professional growth and advancement within the company **Compensation and Benefits** We offer a competitive compensation package, including: * Hourly rate: $20-$30 per hour * Overtime pay and bonuses for meeting performance metrics * Comprehensive benefits package, including medical, dental, and vision coverage * Paid time off and holidays * Employee recognition and reward programs **How to Apply** If you are passionate about delivering exceptional customer experiences and living in the state of Tennessee, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our commitment to carrying our heart to every moment of your well-being.