**Experienced Customer Service Representative – Homesite CONNECT (Remote)**

Are you a customer service expert with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative for Homesite CONNECT. As a key member of our customer service team, you will be the first point of contact for our valued customers, providing timely and effective solutions to their service issues, requests, and inquiries. **About blithequark** At blithequark, we're revolutionizing the insurance industry by harnessing the power of technology to create faster, smarter, and more innovative solutions. Our team of talented professionals is dedicated to pushing the boundaries of what's possible, and we're looking for like-minded individuals to join our crew. As a customer service representative, you'll have the opportunity to work with a diverse range of customers, from advisors and clients to relationship partners, and help them navigate our products and services. **Job Summary** As an Experienced Customer Service Representative, you will be responsible for providing exceptional customer service, resolving conflicts, and driving results in a fast-paced, dynamic environment. You will work closely with our customers to understand their needs, provide timely and effective solutions, and ensure that their issues are resolved promptly. You will also be an important resource for our customers, providing guidance on company policies, product information, and system usage. **Key Responsibilities** * Provide exceptional customer service to Homesite CONNECT customers, responding to service issues, requests, and inquiries in a timely and effective manner * Communicate directly with customers to research questions, open issue resolution cases, and resolve higher-level problems over the phone * Develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service * Troubleshoot simple usability issues raised by customers and refer more complex issues to appropriate service partners * Collaborate with coaches to process requests and ensure prompt resolution * Gather and enter relevant information to ensure prompt resolution * Develop and maintain a deep understanding of company policies, product information, and system usage to provide accurate guidance to customers **Essential Qualifications** * 2+ years of experience providing customer-focused solutions or support in a fast-paced environment * Demonstrated written and spoken communication skills, with the ability to communicate complex information in a clear and concise manner * Ability to manage multiple priorities in a fast-paced environment, with a focus on results-driven performance * Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve issues * Licenses: Employees are expected to pass their state's P&C license exam within 12 months. Training and administrative support will be provided. **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with insurance products and services * Strong knowledge of customer service principles and practices * Ability to work in a team environment, with a focus on collaboration and communication * Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues * Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve issues * Ability to work in a fast-paced environment, with a focus on results-driven performance * Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines * Ability to work independently, with minimal supervision, and as part of a team * Strong knowledge of customer service principles and practices * Familiarity with insurance products and services **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a customer service representative, you'll have access to a range of training and development opportunities, including: * Comprehensive training program to help you develop your skills and knowledge * Ongoing coaching and feedback to support your performance and growth * Opportunities for advancement and career progression * Access to a range of learning resources, including online courses and workshops **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from home, with the option to travel to our office locations for in-person meetings and events. Our office locations are: * Madison, WI 53783 * Boston, MA 02110 * Denver, CO 80112 * Eden Prairie, MN 55343 * Keene, NH 03431 * St. Joseph, MO 64507 * Phoenix, AZ 85034 * Nashville, TN 37214 We're a dynamic and innovative company, with a culture that values collaboration, creativity, and customer focus. We're passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. **Compensation and Benefits** As a customer service representative, you'll be eligible for a range of benefits, including: * Competitive hourly compensation, with a range of $23.00 - $30.76 * Comprehensive medical, dental, vision, and wellbeing benefits * 401(k) contribution and pension plan * Annual incentive and paid time off program (23 days accrued annually for full-time employees) * Student loan repayment program and paid-family leave * Relocation support for eligible candidates **How to Apply** If you're a customer service expert with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an inclusive and supportive employer. Apply for this job