Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment

Welcome to arenaflex At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. Our team is built on a foundation of trust, community, and a passion for driving innovation and creativity in the world. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then join the arenaflex team. About the Role As a Fiber Customer Support Analyst at arenaflex, you will be the face of our brand, providing exceptional technical support and customer service to our customers. You will join a dynamic tech support team in a call center environment, helping our customers with their voice, data, and video services. Your expertise will be crucial in troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer tech questions. If you're passionate about delivering outstanding customer experiences and have a knack for technical problem-solving, then this role is perfect for you. Key Responsibilities Answering incoming calls from customers with order inquiries and/or trouble reports, providing timely and effective solutions to their problems. Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network, ensuring that they have a seamless experience. Performing analysis and isolation of trouble conditions, creating and sorting trouble reports, and escalating issues when necessary to ensure prompt resolution. Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment, ensuring that they have the best possible experience. Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience, and ensuring that customers are informed and empowered. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, demonstrating flexibility and a commitment to delivering exceptional customer service. What We're Looking For We're looking for individuals who are dedicated to customer service excellence, with amazing communication skills and a positive, professional attitude. You should thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. If you have a passion for technology and a desire to learn and grow with a dynamic team, then we want to hear from you. Essential Qualifications Dedication to customer service excellence, with a strong focus on delivering outstanding customer experiences. Amazing communication skills, with the ability to communicate complex technical information in a clear and concise manner. A positive, professional attitude, with a passion for helping others and a commitment to excellence. Preferred Qualifications A related Associate Degree or 2+ years' relevant experience in a technical support or customer service role. Technical support call center experience, with a proven track record of delivering exceptional customer service in a fast-paced environment. Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Strong technical skills, with a solid understanding of communication and networking components. Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions. Strong communication and interpersonal skills, with the ability to communicate complex technical information in a clear and concise manner. A positive, professional attitude, with a passion for helping others and a commitment to excellence. Flexibility and adaptability, with the ability to work in a fast-paced environment and adapt to changing circumstances. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including technical training, leadership development, and mentorship opportunities. We also offer a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. If you're looking for a career where you can learn, grow, and thrive, then join the arenaflex team. Work Environment and Company Culture At arenaflex, we are proud of our diverse and inclusive culture, where everyone feels valued, connected, and empowered to reach their potential and contribute their best. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. If you're looking for a workplace where you can be yourself and thrive, then join the arenaflex team. Compensation, Perks, and Benefits We offer a competitive compensation package, with a range of benefits and perks to support your career and personal goals. Our benefits include health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. We also offer a range of perks, including flexible working hours, remote work options, and a dynamic, supportive work environment. If you're looking for a career where you can thrive and grow, then join the arenaflex team. Conclusion If you're passionate about delivering exceptional customer service and have a knack for technical problem-solving, then we want to hear from you. Join the arenaflex team as a Fiber Customer Support Analyst and take the first step in an exciting and rewarding career. Apply now and discover a workplace where you can be yourself, grow, and thrive. Apply for this job