**Experienced Full Stack Customer Service Manager – Airline Operations and Client Experience**

Are you ready to embark on a journey that will take you to new heights, both personally and professionally? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than blithequark, where we're seeking an exceptional Customer Service Manager to join our team. At blithequark, we're not just a company – we're a family. We're a community of individuals who share a passion for delivering exceptional customer experiences, fostering a culture of innovation, and pushing the boundaries of what's possible. As a Customer Service Manager, you'll be at the forefront of our efforts to provide world-class service to our clients, while also developing your skills and expertise within the organization. **Why You'll Love This Role** As a Customer Service Manager at blithequark, you'll have the opportunity to make a real impact on our business and our customers. You'll be responsible for driving operational excellence, ensuring a safe and healthy work environment, and fostering a culture of collaboration and teamwork. You'll work closely with our leadership team to develop and implement strategies that drive business growth and customer satisfaction. **What You'll Do** As a Customer Service Manager, your primary responsibilities will include: * Driving operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer service, resulting in employee and customer safety and well-being. * Being a safety advocate: Identify and address safety concerns on a case-by-case basis. * Establish and advance successful relationships with colleagues that cultivate empathy, legitimacy, trustworthiness, respect, and pride. * Successfully allocate resources and provide suitable support to empower teams to achieve operational objectives in a safe manner. * Ensure the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments. * Advance effective communication among departments to engage our team to work together to achieve shared objectives. * Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policy/procedure. * Embody the fundamental values: (Energy, accountability, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability) * Manage escalated service issues and be visible to colleagues when issues arise * Convey key corporate and local information to frontline leaders in a productive and effective way. Set the expectations and ensure colleagues understand the why behind the focus/criticality. * Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders. **Favored Capabilities and Qualifications** * Instruction and Earlier Professional training * Past airport customer service experience * 3 years experience leading others * Knowledge of organizational systems and processes and functional automation applications. **Essential and Preferred Qualifications** * Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work space. * Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as appropriate * Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems * Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take remedial action. * Strong critical thinking skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational circumstances * Ability to focus on and execute with a need to get moving and accuracy * Ability to use sound business judgment to resolve issues with internal and external clients. * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement * Ability to work additional hours when there are operational needs * Ability to work rotating shifts including weekends, holidays, and days-off **What You'll Get** At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join Our Team** At blithequark, we're proud to be an equal opportunities employer, committed to creating a workplace that's inclusive and diverse. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and investors, helping employees reach their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join us at blithequark and be yourself. Apply Job! Apply for this job