**Experienced Full Stack Customer Service Representative – Remote Call Center Operations**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Full Stack Customer Service Representative to join our remote call center team, providing top-notch support to our clients and their customers. **Why Choose blithequark?** At blithequark, we're committed to creating a work environment that's as supportive as it is challenging. Here are just a few reasons why you'll love working with us: * **We Care About Your Well-being**: Enjoy access to our on-site fitness center, corporate gym membership discounts, and a wide range of virtual events to help you stay healthy and connected. * **Celebrate Your Diversity**: Join one of our many affinity groups, including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more, to connect with like-minded colleagues and celebrate your unique perspective. * **Grow Your Career**: Take advantage of our comprehensive training programs, including RDI-University Online Courses, Supervisor Boot Camp Training, and a hands-on approach to developing your skills and leadership abilities. * **Competitive Compensation and Benefits**: Enjoy competitive pay, medical, dental, and vision insurance, 401(k) with company match, paid time off, and a range of other benefits that support your financial and personal well-being. * **Make a Difference**: Join a company that's committed to giving back to our communities, with volunteer efforts and donations supporting over 20 local charities. **About blithequark** blithequark is a family-owned business with over 3,500 employees across the nation, providing a wide range of services including call center solutions, market research, IT support, marketing, and digital consultation to Fortune 500 companies. Founded in 1978 and headquartered in Cincinnati, OH, we're proud of our heritage and our commitment to delivering exceptional results for our clients. **Job Summary** As a Full Stack Customer Service Representative at blithequark, you'll be the go-to person for our customers, providing information, answering questions, and resolving concerns via phone, email, and/or chat. You'll work closely with our clients to understand their needs and exceed their expectations, while also meeting personal and customer service targets, KPIs, and call handling quotas. **Key Responsibilities** * Provide exceptional customer service via phone, email, and/or chat, responding to customer inquiries and resolving concerns in a timely and professional manner. * Act as the primary point of contact for customers, providing information and support to ensure their satisfaction and loyalty. * Meet personal and customer service targets, KPIs, and call handling quotas, as specified by program requirements. * Utilize computer and business software programs, including email, internet, chat tools, and CRMs, to track customer interactions and notes. * Collaborate with colleagues and supervisors to ensure seamless communication and support. **Requirements** * **Passion for Customer Service**: A genuine passion for delivering exceptional customer experiences and a commitment to ensuring customer satisfaction. * **Customer Service Experience**: A minimum of 1 year of customer service experience, with a proven track record of meeting or exceeding customer service targets. * **Positive Attitude**: A positive, professional attitude, with a strong desire to go above and beyond to meet customer needs. * **Multitasking**: Ability to multitask and prioritize multiple customer interactions simultaneously. * **Strong Communication Skills**: Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and supervisors. * **Technical Skills**: Proficiency in Microsoft Office Suite and client CRM systems, with the ability to learn and adapt to new software and systems. **Remote Opportunity Requirements** * **Quiet and Undisturbed Workspace**: A quiet and undisturbed workspace with fast and reliable internet that can be plugged directly into a computer. * **Internet Speed**: Internet speeds of at least 10 Mbps download and 2 Mbps upload. * **Home Router**: A home router with Ethernet link to PC/Laptop, as well as a dependable power strip. * **Mobile Phone**: A mobile phone with unlimited landline minutes and strong cell service/battery life. **What We Offer** * **Competitive Pay**: $15.00 per hour. * **Benefits**: 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance. * **Flexible Scheduling**: 8-hour shifts, with day and evening options available. * **Opportunities for Growth**: Comprehensive training programs, including RDI-University Online Courses, Supervisor Boot Camp Training, and a hands-on approach to developing your skills and leadership abilities. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team of experienced customer service professionals and take the first step towards a rewarding and challenging career with blithequark. Apply Now! Apply for this job