Experienced Full Stack Customer Support Specialist - Live Chat and Customer Service Excellence at Blithequark

Join the Team at Blithequark: Where Customer Experience Meets Innovation Blithequark is a leading retail company specializing in home improvement products and solutions. With a rich history dating back to 1946, we've established ourselves as a trusted name in the industry, offering a wide range of products and services to help customers improve their homes and lives. At Blithequark, we're committed to providing exceptional customer experiences, and we're looking for a talented Customer Support Specialist to join our team. About Blithequark Blithequark engages in the retail sale of home improvement products, offering a diverse portfolio of products for maintenance, repair, remodeling, home decorating, and property maintenance. Our product categories include appliances, bathroom, building supply, electrical, flooring, hardware, paint, kitchen, plumbing, lighting & fans, outdoor living, windows, and doors. We're headquartered in Mooresville, NC, and have been serving our customers for over 75 years. Our Culture and Values At Blithequark, we believe that life and career are equally important. We're committed to creating a work environment that supports the growth and development of our associates, while also giving back to our local communities. We invest in projects, provide hands-on support, and donate millions of dollars annually to our neighborhoods. Our teams are dedicated to working together, and we're looking for individuals who share our values and passion for customer service. Job Summary We're seeking an experienced Customer Support Specialist to join our team, focusing on live chat and customer service excellence. As a Customer Support Specialist at Blithequark, you'll engage with customers through live chat, answering questions, providing information, and addressing concerns. You'll troubleshoot and resolve customer issues efficiently and professionally, striving to exceed customer expectations and leave a positive impression with every interaction. Key Responsibilities: Engage with customers through live chat to answer questions, provide information, and address concerns Troubleshoot and resolve customer issues efficiently and professionally Strive to exceed customer expectations and leave a positive impression with every interaction Maintain detailed and accurate records of customer interactions for reference and analysis Collaborate with internal teams to resolve customer issues and improve overall customer experience Stay up-to-date with product knowledge and industry trends to provide informed support to customers Requirements and Skills To succeed as a Customer Support Specialist at Blithequark, you'll need: Essential Qualifications: Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma or equivalent Preferred Qualifications: Previous experience in a retail or home improvement environment Knowledge of home improvement products and services Experience with live chat software and customer relationship management (CRM) systems Certification in customer service or a related field What We Offer At Blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Here are some of the benefits and perks we offer: Competitive salary and benefits package Opportunities for career growth and professional development Comprehensive training programs to help you succeed in your role Flexible work arrangements, including part-time and remote work options Recognition and rewards for outstanding performance Access to employee discounts and perks Why Join Blithequark? At Blithequark, we're passionate about creating a positive impact on our customers' lives and our communities. By joining our team, you'll have the opportunity to: Make a difference in the lives of our customers Work with a talented and dedicated team Develop your skills and expertise in a supportive environment Contribute to our company's mission and values Enjoy a dynamic and inclusive work culture How to Apply If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Don't miss this opportunity to join our team and start making a difference in the lives of our customers. Apply now and take the first step towards a rewarding career at Blithequark! Apply for this job