**Experienced German Customer Service Representative - Hybrid, Mostly Remote**

**Join arenaflex, a leading industry player in the healthcare sector, as we seek a highly skilled and multilingual German-speaking Customer Service and Sales Advisor to join our dynamic team.** **About arenaflex** arenaflex is a forward-thinking organization that prides itself on delivering exceptional customer experiences and innovative solutions in the healthcare industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the sector. As a German-speaking Customer Service and Sales Advisor, you will play a vital role in our mission to provide top-notch service to our clients and their customers. **Key Purpose** As a German-speaking Customer Service and Sales Advisor, you will be responsible for handling inbound and outbound calls on a daily basis to ensure a high-quality service for existing and new clients. Your primary objective will be to add value to each customer interaction, leveraging your extensive product knowledge to provide expert advice and support. **Key Responsibilities** * Answering calls from existing and new customers, responding to their queries and concerns in a professional and courteous manner * Proactively addressing all queries related to the business, ensuring that customers receive accurate and timely information * Taking orders and bookings via external and internal calls, utilizing your product knowledge to provide a seamless customer experience * Managing email queries, responding promptly and efficiently to customer inquiries * Building rapport with each customer, demonstrating a genuine interest in their needs and concerns * Demonstrating extensive knowledge of all arenaflex product ranges, providing expert advice and recommendations to customers * Facilitating calls from both B2B and B2C customers, adapting your approach to meet the unique needs of each segment **Personal Specification** To succeed in this role, you will possess the following competences: * Previous experience in a similar role, preferably in customer service or sales (although not essential) * Customer service experience, with a proven track record of delivering exceptional customer experiences (although not essential) * Self-motivation, with a 'can-do' attitude and a willingness to learn and adapt * Attention to detail, with high-level communication skills and the ability to articulate complex information in a clear and concise manner * Fluency in German, with excellent verbal and written communication skills * Computer literacy, with proficiency in a range of software applications and systems * A passion for delivering the highest quality service to arenaflex clients and their customers **Different Shifts Available** arenaflex offers a range of shifts to accommodate different lifestyles and preferences. You can choose from the following options: * **Shift 1**: £25,000 per year, with a 5-week rotational shift pattern: + Week 1: Monday to Friday, 07:00 - 15:15 + Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday, 07:30 - 15:45 + Week 3: Monday to Friday, 11:00 - 19:15 + Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday, 08:00 - 16:15 + Week 5: Monday to Friday, 11:45 - 20:00 * **Shift 2**: £25,075 per year, with a 5-week rotational shift pattern: + Week 1: Monday to Friday, 07:00 - 15:15 + Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday, 07:30 - 15:45, and Saturday, 11:45 - 20:00 + Week 3: Monday to Friday, 11:00 - 19:15 + Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday, 08:00 - 16:15, and Saturday, 9:45 - 18:00 + Week 5: Monday to Friday, 11:45 - 20:00 * **Shift 3**: £27,350 per year, with a fixed shift pattern: + Monday, Tuesday, Wednesday, and Friday, 11:45 - 20:00, and Saturday, 8:00 - 16:15 You can apply for one, a combination, or all the shifts available. **Additional Benefits** arenaflex offers a comprehensive benefits package, including: * Contributory pension scheme of up to 6% * Opportunity to buy and sell holiday * Gym membership discounts * Contributory hospital and health cash plan * Cycle2Work scheme * Eye care vouchers * Free monthly nutritional and personal care products * Life assurance * Discounts at leading brands and retailers **Why Join arenaflex?** As a German-speaking Customer Service and Sales Advisor at arenaflex, you will have the opportunity to: * Work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer experiences * Develop your skills and knowledge in a supportive and collaborative team * Enjoy a range of benefits and perks, including a contributory pension scheme and gym membership discounts * Take advantage of career growth opportunities and learning benefits, with a focus on professional development and advancement * Contribute to the success of a leading industry player in the healthcare sector **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job