**Experienced Hybrid Remote Customer Service Representative – Insurance Industry Expertise**

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Hybrid Remote Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, resolving complex issues, and driving business growth. If you're passionate about customer service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services, empowering businesses to navigate the ever-changing landscape of technology and talent. With a global presence and a team of 80,000 experts, we've established ourselves as a trusted partner to over 6,000 clients, including 80% of the Fortune 500. Our commitment to transformation and progress drives us to push boundaries and challenge the status quo. **Job Summary** As a Hybrid Remote Customer Service Representative, you'll be the face of arenaflex, interacting with internal departments, producers, and brokers to provide top-notch application support. Your primary responsibility will be to determine the issue, offer possible solutions, and provide follow-up as needed. You'll handle a mix of inbound and outbound calls, providing basic technical support and ensuring seamless customer experiences. **Key Responsibilities** * Interact with internal departments, producers, and brokers to provide application support * Determine the issue and offer possible solutions or provide follow-up as needed * Handle a mix of inbound and outbound calls, providing basic technical support * Collaborate with team members to resolve complex issues and achieve business objectives * Utilize data entry skills to accurately record customer interactions and update records * Stay up-to-date with industry trends, best practices, and arenaflex's policies and procedures * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications** * Strong customer service skills, including oral and written communication * Some experience in a customer service environment (preferably in the insurance industry) * Knowledge of customer service principles and practices * Ability to handle multiple priorities within strict time constraints * Excellent collaboration and teamwork skills * Ability to work independently and in a team environment to complete assignments in a timely manner * Demonstrated commitment to team and departmental goals * Ability to make informed decisions, achieving the appropriate results **Preferred Qualifications** * Property and Casualty experience in the insurance industry * Experience with data entry and customer relationship management (CRM) software * Familiarity with Outlook and Teams * Ability to work any shift between the hours of 8am and 6pm EST, M-F, based on business need **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and adapt to changing priorities * Proficiency in Microsoft Office, particularly Outlook and Teams * Strong data entry skills and attention to detail * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As a Hybrid Remote Customer Service Representative, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and dynamic work environment with a team of experts * Flexible work arrangements, including remote work options * Competitive compensation and benefits package **Work Environment and Company Culture** arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive. Our company culture values: * Collaboration and teamwork * Innovation and creativity * Continuous learning and development * Work-life balance and flexibility * Open communication and feedback **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements, including remote work options * Professional development opportunities and training programs **How to Apply** If you're a customer service enthusiast with a passion for problem-solving and a knack for delivering exceptional experiences, we want to hear from you! Apply now to join our team of experts at arenaflex and take the first step towards a rewarding career in customer service. Apply Job! Apply for this job