**Experienced Insurance Customer Service Representative – Client Relationship Management and Policy Administration**

At blithequark, we're on a mission to revolutionize the insurance industry by providing exceptional customer service and innovative solutions to our clients. As a key member of our team, you'll play a vital role in fostering strong relationships with our clients, ensuring their needs are met, and delivering unparalleled service excellence. If you're a motivated, personable, and enthusiastic individual with a passion for insurance, we want to hear from you! **About blithequark** blithequark is a leading Independent Insurance Agency located in the heart of the Twin Cities (Apple Valley, MN). With over 30 years of experience, we've established ourselves as a trusted partner for individuals and businesses seeking comprehensive and competitive insurance coverage. Our commitment to excellence, coupled with our expertise in the insurance industry, has earned us a reputation as a top-notch agency. We're proud to offer a dynamic work environment, opportunities for growth and development, and a team that's passionate about making a difference in the lives of our clients. **Responsibilities** As an Insurance Customer Service Representative at blithequark, you'll be responsible for: * Supporting clients in reporting claims on current policies by gathering all necessary documentation to facilitate the claims process * Recording policy updates or changes on customer accounts, tracking them in our secure system, and communicating with clients to explain any updates to their coverage * Assisting with the renewal process and policy updates by providing competitive quotes and ensuring seamless transitions * Providing clear answers to clients on coverage or billing questions, including information on rate fluctuations or policy changes to ensure full understanding * Staying up-to-date with industry standards, current rates, coverages, insurance products, policies, and carriers by regularly engaging with our industry partners to stay informed and provide expert guidance to clients, underwriters, sales representatives, account executives, and the service team * Reviewing current clients' coverage needs to determine if updates or changes are warranted * Communicating clear responses to coverage or billing inquiries * Processing and documenting calls, emails, and policy updates in a timely and accurate manner **Qualifications** To succeed in this role, you'll need: * An active insurance license in Minnesota or a willingness to obtain one within 30 days * Excellent written and verbal communication skills, with the ability to problem-solve and follow up on client inquiries * Basic computer skills and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) * Insurance experience as an agent or in a related position is preferred, but we'll provide training as needed for the right fit and skillset **Essential Skills and Competencies** To excel in this role, you'll need: * Strong interpersonal and communication skills, with the ability to build rapport with clients and colleagues * Excellent problem-solving and analytical skills, with the ability to navigate complex insurance policies and regulations * Proficiency in Microsoft Office Suite, with the ability to learn and adapt to new software and systems * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * A customer-centric approach, with a focus on delivering exceptional service and ensuring client satisfaction **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our team members grow and develop their careers. As an Insurance Customer Service Representative, you'll have access to: * Industry-specific training and development programs to enhance your skills and knowledge * Opportunities for advancement and career growth within the company * A dynamic and supportive work environment that encourages collaboration and innovation * A comprehensive benefits package, including health insurance, retirement plans, and paid time off **Work Environment and Company Culture** Our office is a vibrant and inclusive space that fosters creativity, collaboration, and innovation. As a member of our team, you'll enjoy: * A modern and well-equipped workspace, with the latest technology and tools * A dynamic and supportive team environment that encourages open communication and collaboration * Opportunities for professional development and growth, with a focus on employee satisfaction and well-being * A comprehensive benefits package, including health insurance, retirement plans, and paid time off **Compensation and Perks** We offer a competitive salary and benefits package, including: * A base salary of $45,000+ per year, depending on experience * Comprehensive health insurance, including medical, dental, and vision coverage * Retirement plans, including a 401(k) matching program * Paid time off, including vacation days, sick leave, and holidays * Opportunities for bonuses and incentives, based on performance and company goals **How to Apply** If you're a motivated, personable, and enthusiastic individual with a passion for insurance, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at blithequark! Apply for this job