**Experienced Operations Manager – Global Quality and Customer Experience**

Are you a seasoned operations expert with a passion for driving business growth, improving customer satisfaction, and fostering a culture of excellence? Do you have a strong background in quality management, process improvement, and team leadership? If so, we invite you to join blithequark as an Operations Manager – Global Quality and Customer Experience. At blithequark, we are committed to delivering exceptional customer experiences and driving business success through our Quality Driven Management (QDM) approach. As an Operations Manager, you will play a critical role in shaping our global quality and customer experience strategy, driving process improvements, and leading high-performing teams. If you are a motivated and results-driven professional with a passion for excellence, we encourage you to apply for this exciting opportunity. **Job Summary:** As an Operations Manager – Global Quality and Customer Experience, you will be responsible for designing, implementing, and maintaining global frameworks, processes, and systems to drive business growth, improve customer satisfaction, and enhance operational efficiency. You will lead cross-functional teams, drive process improvements, and develop and implement strategies to achieve business objectives. Your expertise in quality management, process improvement, and team leadership will be essential in driving business success and fostering a culture of excellence. **Key Responsibilities:** * Design, implement, and maintain global frameworks, processes, and systems to drive business growth, improve customer satisfaction, and enhance operational efficiency. * Lead cross-functional teams to drive process improvements, develop and implement strategies, and achieve business objectives. * Develop and implement Quality Driven Management (QDM) processes to drive business improvement and customer satisfaction. * Collaborate with global partners to drive cross-provincial advancing and interaction normalization. * Perform, review, investigate, plan, execute, and circle back to any remaining obligations and drives as allocated. * Develop and implement preventive measures to guarantee consistency and framework capability as planned. * Ensure that client responsibilities are quantifiably estimated and detailed; and, that continuous improvement tools are used to target regions where client maintenance is in danger. * Ideate and lead drives to drive client securing and maintenance within the market. * Increment generally speaking information, backing of the Quality Driven Administration (QDM) approach, mastery and affirmation, and usage of QDM processes that outcome in business improvement. **Essential Qualifications:** * Four-year certification/degree in a related field; master's degree preferred. * Six Sigma, Lean, or other ASQ continuous improvement certification, such as FedEx QDM Master, is highly preferred. * Proven experience in driving execution, management, and coordination of Cargowise into the global sending frameworks scene and plan, improvement, and execution of digital capacities and arrangements is required. * Lithe, PMP, or like accreditation is highly preferred. * Exhibited change management and project management experience driving functional greatness continuous improvement drives for cross-functional tasks. * Huge related knowledge in overseeing and driving high-performing groups, improving cycle, and changing business activities. * Solid industry knowledge, shown effective administration experience, human relations, and relational abilities are required. **Preferred Qualifications:** * Experience in managing and driving high-performing teams, improving cycle, and changing business activities. * Strong industry knowledge, shown effective administration experience, human relations, and relational abilities. * Proven track record of driving business growth, improving customer satisfaction, and fostering a culture of excellence. **Work Environment and Company Culture:** At blithequark, we value diversity and encourage individuals from all backgrounds to apply. Our company is an equal opportunity employer, and we are committed to creating a work environment that is inclusive, respectful, and supportive. As an Operations Manager – Global Quality and Customer Experience, you will have the opportunity to work with a talented team of professionals who share your passion for excellence and customer satisfaction. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health insurance, retirement savings plan, and paid time off. We also offer opportunities for professional development and growth, including training, mentorship, and career advancement. **How to Apply:** If you are a motivated and results-driven professional with a passion for excellence, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an equal opportunity employer, and we value diversity and encourage individuals from all backgrounds to apply. We are committed to creating a work environment that is inclusive, respectful, and supportive.