Experienced Pharmacy Technician and Customer Service Representative - Remote US - Temporary Opportunity with arenaflex

Introduction to arenaflex and the Role arenaflex is a leading innovator in the healthcare and technology sector, committed to delivering exceptional services and solutions that transform the way healthcare is accessed and delivered. As part of our mission to enhance patient care and satisfaction, we are seeking an experienced and skilled Pharmacy Technician and Customer Service Representative to join our team on a temporary basis. This role offers a unique opportunity to work remotely and be part of a dynamic team that is passionate about making a difference in the lives of our members and providers. Job Overview In this critical role, you will be responsible for providing professional phone assistance to our members and providers, navigating them through our criteria-based prior authorization process. Your exceptional customer service skills, combined with your knowledge of pharmacy operations, will enable you to deliver personalized support and ensure seamless interactions. As a key member of our team, you will maintain accurate and timely documentation of all approvals and denials, and escalate clinical questions and judgment calls to our pharmacists, ensuring that our members receive the best possible care. Key Responsibilities Respond to incoming calls from members and providers, providing professional and courteous assistance through the prior authorization process Maintain complete, accurate, and timely documentation of all approvals and denials Transfer clinical questions and judgment calls to pharmacists, ensuring that members receive expert guidance and support Collaborate with internal stakeholders to resolve member and provider inquiries and concerns Stay up-to-date with our policies, procedures, and systems, ensuring that you are equipped to provide exceptional service and support Requirements and Qualifications To be successful in this role, you will need to possess a minimum of one year of experience in a customer-facing position, preferably in a high-volume call center environment, with a strong preference for experience in healthcare, social services, or a similar field. While a Pharmacy Technician certification is not mandatory, it is highly desirable, and you will need to have a verifiable High School diploma or GED. Essential Qualifications Minimum one year of experience in customer service, preferably in a high-volume call center environment Experience in healthcare, social services, or a similar field is highly desirable Verifiable High School diploma or GED Pharmacy Technician certification is preferred but not required at a State or National level Preferred Qualifications Pharmacy Technician certification at a State or National level Experience working in a remote or virtual environment Strong knowledge of pharmacy operations and prior authorization processes Excellent communication, interpersonal, and problem-solving skills Skills and Competencies To excel in this role, you will need to possess a unique blend of technical, business, and interpersonal skills, including: Strong knowledge of pharmacy operations and prior authorization processes Excellent communication, interpersonal, and problem-solving skills Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction Strong analytical and critical thinking skills, with the ability to escalate complex issues to pharmacists and other stakeholders Proficiency in using technology, including phone systems, computer applications, and documentation software Career Growth and Learning Opportunities At arenaflex, we are committed to the growth and development of our employees, and we offer a range of training and development opportunities to help you build your skills and advance your career. As a Pharmacy Technician and Customer Service Representative, you will have the opportunity to work with a talented team of professionals, learn from experienced pharmacists and subject matter experts, and develop a deep understanding of our business and operations. Work Environment and Culture arenaflex is a dynamic and inclusive workplace, where diversity, equity, and inclusion are valued and respected. We are committed to creating a positive and supportive work environment, where our employees can thrive and grow. As a remote worker, you will be part of a virtual team, with opportunities to collaborate and connect with colleagues from across the US. Compensation and Benefits arenaflex offers a competitive hourly rate of $19-21.70 per hour, depending on experience and qualifications. We also offer a range of benefits, including incentive compensation, based on individual and company performance. Our benefits package is designed to support the well-being and financial security of our employees, and we are committed to providing a positive and rewarding work experience. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Pharmacy Technician and Customer Service Representative with arenaflex, you will be part of a dynamic team, dedicated to making a difference in the lives of our members and providers. Don't miss this chance to join our team and take your career to the next level. Apply now and discover the arenaflex difference! Apply for this job