**Experienced Pharmacy Technician – Clinical Customer Care Representative (Remote) at blithequark**
Are you passionate about delivering exceptional customer service and empowering individuals to take control of their health? Do you have a strong background in pharmacy operations and a desire to work in a dynamic, fast-paced environment? If so, we invite you to join blithequark as an Experienced Pharmacy Technician – Clinical Customer Care Representative (Remote). **About blithequark** blithequark is a leading healthcare organization dedicated to providing innovative solutions and exceptional customer experiences. Our team of dedicated professionals is committed to delivering high-quality care and support to our customers, and we're seeking a talented Pharmacy Technician to join our Clinical Customer Care team. **Job Highlights** * **Remote Work Opportunity**: Enjoy the flexibility of working from home and maintaining a healthy work-life balance. * **Competitive Salary**: Receive a competitive salary and benefits package that reflects your skills and experience. * **Immediate Openings**: Join our team immediately and start making a difference in the lives of our customers. * **Opportunities for Growth**: Develop your skills and knowledge in a dynamic and supportive environment, with opportunities for career advancement and professional growth. **Key Responsibilities** As an Experienced Pharmacy Technician – Clinical Customer Care Representative (Remote), you will play a critical role in delivering exceptional customer service and support to our customers. Your key responsibilities will include: * Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned * Making outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team * Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls * Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge * Completing tickets to support the Customer Care Team and Clinical RPh team * Maintaining an advanced understanding of all blithequark's policies and procedures, as well as our products and services * Monitoring and processing all help desk assigned tasks on a daily basis * Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met * Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate * Investigating and reporting pharmacy errors * Learning pharmacy laws and regulations nationwide * Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution * Maintaining confidentiality of all customer information * Working autonomously and proactively identifying areas in need of improvement * Collaborating with teammates to achieve common goals and objectives * Demonstrating a customer-centric approach and commitment to quality **Essential Qualifications** * Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses) * High school or equivalent diploma **Preferred Qualifications** * National Pharmacy Technician Certification (PTCB or NHA) * Demonstrated ability to work as an effective team member * Strong organization skills and attention to detail * Experience recognizing and identifying patient medications * 6+ months of relevant experience working with computer and web-based tools * Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills and a customer-centric approach * Ability to work autonomously and proactively identify areas for improvement **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to supporting the growth and development of our employees. As an Experienced Pharmacy Technician – Clinical Customer Care Representative (Remote), you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced professionals * Opportunities for career advancement and professional growth * A supportive and collaborative work environment that encourages open communication and feedback **Work Environment and Company Culture** blithequark is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. Our team is committed to delivering exceptional service and support to our customers, and we're seeking a talented Pharmacy Technician to join our Clinical Customer Care team. **Compensation, Perks, and Benefits** As an Experienced Pharmacy Technician – Clinical Customer Care Representative (Remote), you'll receive a competitive salary and benefits package that reflects your skills and experience. Our benefits package includes: * Competitive salary * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Experienced Pharmacy Technician – Clinical Customer Care Representative (Remote) role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!