**Experienced Warehouse Customer Service Representative – Film and Supply Chain Operations**

At arenaflex, we're dedicated to delivering exceptional customer experiences and driving innovation in the film and supply chain industry. As a key member of our team, you'll play a vital role in ensuring seamless order processing, inventory management, and customer satisfaction. If you're passionate about delivering top-notch service, working in a fast-paced environment, and growing with a dynamic organization, we encourage you to apply for this exciting opportunity. **Job Summary:** As an Experienced Warehouse Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer service, processing orders, managing inventory, and maintaining a clean and organized workspace. You'll be the face of arenaflex within our customer distribution center, ensuring that our customers receive their orders on time and with a smile. If you're a team player with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we want to hear from you. **Key Responsibilities:** * Process and prepare orders for shipment, including contacting customers, preparing invoice/packing slips, and verifying shipments per packing slips. * Prepare all daily orders for shipment using UPS World Ship system per established procedures. * Verify that all Sales Orders have been processed prior to performing end-of-day procedures. * Manage inventory by receiving incoming shipments of film, tools, and supplies, and reconciling and counting physical inventory. * Stock all film and rotate older stock to the front, store all other warehouse supplies/tools, shelving tools, and chemicals in their assigned areas. * Process all return-authorizations as per company procedure. * Replace any damaged boxes and deface any shipping labels on restocked film. * Maintain a clean and orderly workspace by taking out trash, sweeping floors, and keeping all aisles and doorways free of debris, trash, or obstructions. * Order Warehouse supplies and tools as needed. * Assist in answering incoming phone calls, including placing orders, invoicing orders, and handling technical questions for the dealer base. **Additional Responsibilities:** * Analyze and interpret regulations, including work instructions, procedures, and policies. * Use basic math skills to mix cleaning solutions, count materials, and follow all safety procedures. * Utilize basic computer skills, including MS Office and Max computer software. **Management System (QMS/EMS) Responsibilities:** * Participate in identifying how your work affects the quality or impacts the environmental aspects of the products or services we provide to customers. * Improve your work processes. * Write procedures or work instructions that describe your work. * Provide input and verify that documented procedures are adequate and accurate. * Understand and use your work/job instructions. * Understand our quality and environmental policies and how they apply to you. * Keep records and data. * Participate in internal audits. * Participate in ongoing process improvement. * Participate in external registration and surveillance audits. **Desired Minimum Qualifications:** * High School Diploma or General Education Diploma (GED) required. * 2 years related experience. **Special Requirements:** * Proficient in Microsoft Office Word, Excel, PowerPoint, and Access. * Ability to operate various software programs, including CRM. * Lifting up to and including 50 pounds. **Physical Demands:** * While performing the duties of this job, the employee is regularly required to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. **Work Environment:** * The performance of this position represents a typical office environment but occasionally requires exposure to the manufacturing areas, which require the use of personal protective equipment such as safety glasses and steel toe or composite toe shoes. **Selection Guidelines:** * A formal application and various interviews. * Drug Screen. * Background check. **Why Join arenaflex?** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in investing in our employees' growth and development, providing opportunities for career advancement, and fostering a culture of innovation and collaboration. If you're passionate about delivering exceptional customer experiences, working in a fast-paced environment, and growing with a dynamic organization, we encourage you to apply for this exciting opportunity. **What We Offer:** * Competitive salary and benefits package. * Opportunities for career advancement and professional growth. * Collaborative and inclusive work environment. * Comprehensive training and development programs. * Recognition and rewards for outstanding performance. * Flexible work arrangements and work-life balance. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that's inclusive, supportive, and empowering. Apply for this job