Health Plan Specialist - Medicare (28769)

Title: Health Plan Specialist Location: 100% Remote | Candidates must reside within 50 miles Saint Louis, MO Job Type: Contract (7 months) Compensation: $21.00 per hour + $1 shift differential (shifts ending at or after 6:30pm) Industry: Health Insurance Schedule: • Required Availability: Monday – Friday 8am-9pm CST • Training: 8am – 4:30pm CST (first 4-6 weeks) --- Key Responsibilities • Collaborate with internal teams to ensure seamless service delivery. • Demonstrate empathy, professionalism, and a customer-first mindset in every interaction. • Utilize online tools and multiple applications to efficiently resolve member concerns. • Maintain ownership of each case from start to finish, ensuring complete documentation and follow-through. • Assist members with benefit inquiries, enrollment questions, and issue resolution. • Handle 100% inbound customer service calls (approximately 50–70 calls/day during peak season). Qualifications Required Qualifications • Ability to explain complex information in a clear and empathetic manner. • Excellent communication, critical thinking, and problem-solving skills. • Strong attendance record and reliability. • Familiarity with Microsoft Office Suite (Word, Excel, Outlook). • Proficiency in navigating multi-screen workstations and using multiple applications simultaneously. • Minimum of 2 years of customer service experience. • High school diploma or equivalent. Preferred Qualifications • Familiarity with CRM or call center software platforms. • Customer Service experience in a Healthcare related setting (highly preferred). • Demonstrated interest in career growth within healthcare or insurance services. • Bilingual proficiency (e.g., Spanish, Mandarin) is a plus. • Experience supporting Open Enrollment or similar high-volume seasonal operations. • Prior experience in a healthcare or insurance-related customer service role. Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: How to Apply Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you! Apply tot his job