Description: ? Concentrix is a leading global provider of customer experience (CX) solutions and technology. ? You will lead the global team of over 23,000 game changers responsible for protecting our users, platforms and communities from abuse. ? Develop and implement a comprehensive trust and safety strategy aligned with organizational goals. ? Create and maintain policies and guidelines to prevent and mitigate fraudulent activities. ? Conduct in-depth red teaming exercises to identify potential threats and vulnerabilities. ? Lead the creation and execution of business development strategies focused on generative AI, data annotation, and labeling. ? Build and maintain strong relationships with prospective clients. Requirements: ? 10+ years of proven success in business development and consultative experience in the Trust & Safety industry ? 15+ years of leadership experience managing staff ? 10+ years of previous outsourcing/BPO, operations, or management consulting experience ? 10+ years of experience in various aspects of the Trust & Safety space, with a heavy focus on Generative AI, Data Labeling/Annotation, and Crowdsourcing ? Strong analytical thinking, proactive attitude, and excellent written and oral communication skills ? Outstanding negotiation and business management skills ? Highly detailed-oriented with the ability to manage tight deadlines ? Proven experience in sales, with a focus on hunting new logos or opportunities ? Strong understanding of internet safety, privacy, and online community dynamics ? Familiarity with legal and regulatory requirements related to safety and AI ? Demonstrated leadership and team management experience Benefits: ? medical, dental, and vision insurance ? comprehensive employee assistance program ? 401(k) retirement plan ? paid time off and holidays ? paid learning days
