Looking for a Ruthless QA Manager to Drive World-Class Customer Service Quality
Are you the kind of QA leader who refuses to let anything slip through the cracks? Do you hold teams to uncompromising standards and take pride in building airtight quality systems? If your answer is yes, we want you. Our company is scaling rapidly, and our customer service organization is growing with it. To keep quality at the absolute highest level, we’re searching for a ruthlessly detail-oriented, process-driven, no-nonsense QA Manager who can push our QA team to deliver flawless interactions—every single time. This is not a passive QA role. This is for someone who thrives on accountability, precision, and continuous improvement. If you get energized by enforcing structure, eliminating inconsistencies, and coaching teams to excellence, you’ll feel right at home. You'll be a player coach both leading the team and performing QA activities to ensure the processes you manage are accurate and impactful. Qualifications Fluent in English and able to communicate clearly with the team and customers Previous experience working in a QA department and implementing new standards and processes Postive but assertive leadership style - ability to enforce standard without hesitation 40mbps minimum internet with backup available Ability to work during US business hours Esperience working fully remote and using remote work tools (Slack, Zoom, Google Workspace, etc.) Available to work 6 days a week to ensure maximum accountability and coverage for the team Apply tot his job