Managed Services Consultant - Life Sciences
Job Description: • Provide post-go-live administrative support for multiple clients • Solutioning and configuration of Vault applications (workflows, document types, security, fields, page layouts, notifications) • Bulk import/export of content and data • Ad hoc training of users and administrators • Analysis and deployment of new product features • Maintenance of production and sandbox environments • Creation of regular and ad hoc customer reports • Build long-term relationships and partner with customer administrators at life sciences companies • Provide remote, ongoing, ad-hoc consulting services to live R&D Vault customers • Customer-facing, non-travel role (may include occasional travel for internal events) Requirements: • Experience with configuring/supporting/implementing software • Customer service or consulting experience • Ability to quickly understand client requirements and needs and articulate potential solutions • Experience fulfilling customer needs and managing expectations • Strong organizational skills with the ability to switch tasks quickly • Excellent verbal and written communication skills • Bachelor’s degree or equivalent relevant experience • Project management experience (nice to have) • Understanding of life sciences drug development process (nice to have) • Understanding of life sciences compliance requirements (nice to have) • Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, Next Docs, eTMF/CTMS (nice to have) • Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) Benefits: • Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program • Work Anywhere (flexibility to work from home or in the office) • Potential eligibility for variable bonus and/or stock bonus Apply tot his job