(Online Remote Job) Pepsico Live Chat Support R...
PepsiCo is excited to offer a Live Chat Support Representative position for candidates who are passionate about providing exceptional customer service in a 100% remote environment. As a Live Chat Support Representative, you will assist customers in real-time via chat, answering questions and resolving issues related to PepsiCo products and services. If you're tech-savvy, enjoy helping others, and are looking for flexible work, this job is a fantastic opportunity.Job DetailsPosition: Live Chat Support Representative (Remote)Location: Remote (U.S. Applicants Only)Job Type: Full-Time / Part-Time AvailablePay Rate: $14$20 per hour (Based on Experience)Company: PepsiCoIndustry: Consumer Goods / Customer ServiceExperience: Open to Entry-Level and Experienced CandidatesEducation: High School Diploma or HigherSchedule: Flexible Hours, 100% RemoteCompany OverviewPepsiCo is a global leader in the food and beverage industry, known for its diverse range of products such as Pepsi, Gatorade, Tropicana, Mountain Dew, and Frito-Lay. With an ongoing commitment to sustainability and delivering high-quality customer experiences, PepsiCo continues to innovate and lead in the industry. At PepsiCo, we are dedicated to building a workplace that is diverse, inclusive, and rewarding for all our employees.Key ResponsibilitiesLive Chat Support: Respond to customer inquiries via live chat, providing prompt, accurate, and helpful solutions in real time.Issue Resolution: Troubleshoot and resolve customer issues related to PepsiCo products, services, and delivery concerns.Product Information: Provide detailed product information, pricing, and promotional details to assist customers.Order Management: Help customers with order tracking, returns, and exchanges through chat support.Customer Education: Assist customers in understanding PepsiCos products, benefits, and availability.Documentation: Maintain records of customer interactions, issues, and resolutions in the support database.Collaboration: Work with other departments to escalate and resolve complex issues quickly and efficiently.Professionalism: Maintain a high level of professionalism and courtesy while managing multiple chat inquiries simultaneously.Skills & QualificationsStrong Written Communication: Exceptional writing skills to communicate clearly and professionally via live chat.Customer-Focused: A genuine passion for helping others and delivering excellent customer service.Tech-Savvy: Comfortable using live chat platforms, customer service software, and basic computer tools (Microsoft Office).Problem-Solving: Ability to quickly assess and resolve customer issues effectively and efficiently.Multi-Tasking: Capable of managing multiple chats and tasks at once while maintaining accuracy.Attention to Detail: Strong focus on accuracy and ensuring customer inquiries are fully addressed.Experience: Previous experience in customer service or live chat support is preferred but not required.Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, to meet business needs.How to ApplyIf you're ready to join PepsiCos dynamic team as a Live Chat Support Representative, please submit your application through PepsiCos careers portal. Include your resume and a cover letter that highlights your relevant skills and experience. Qualified candidates will be contacted for a virtual interview.PepsiCo is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.Apply Job!