Operations Associate

Lyft is a company focused on serving and connecting people, and they are seeking a motivated Operations Associate to join their Flexdrive team in Chicago. The role involves providing quality in-person customer experiences, assisting with the car rental process, and ensuring high standards of service while working with Lyft drivers. Responsibilities Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents Manages vehicle lot organization, vehicle transportation, and other daily rental operations Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners Builds trust and works effectively with others to achieve results and team goals Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand Takes initiative and ownership to 'make it happen' and seeks out opportunities to contribute to team success Skills 1+ year of experience in an in-person customer service role like retail, technical support or hospitality Familiarity with the Chicago area Impeccable customer service and problem-solving skills Excellent, clear verbal and written communication skills A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy Bonus points if you love ride-sharing so much that you're a Lyft driver too! Proficiency in other languages is considered a plus! Benefits Great medical, dental, and vision insurance options with additional programs available when enrolled Mental health benefits Family building benefits Child care and pet benefits 401(k) plan to help save for your future In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible Subsidized commuter benefits Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program Company Overview Lyft is a leading ride-hailing service offering car rentals, bike, and scooter-sharing through its mobile app for convenient transportation. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Lyft has a track record of offering H1B sponsorships, with 137 in 2025, 100 in 2024, 132 in 2023, 287 in 2022, 266 in 2021, 281 in 2020. Please note that this does not guarantee sponsorship for this specific role.