Operations Manager

About CookUnity Food has lost its soul to modern convenience. And with it, has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you’ve found the right job posting. What we're looking for As an Operations Manager you'll be responsible for providing a best-in-class experience to our eaters and our chefs. Your time will be spent running the daily operations of the entire New York market, as well as driving improvement measures, and operational strategy. You will help to elevate the standard, streamline processes, and provide efficient guidelines to the Kitchen, Warehouse, Food Safety, Fulfillment and Logistics departments, ensuring they are all set for success. All this with a long-term mindset nurturing positive daily habits with special care on scalability and cost-efficiency. Success for this role will be measured by customer satisfaction and profitability of operations, constantly identifying key opportunities and spearheading projects focused on effectively scaling our business for growth. Responsibilities Help build a fulfillment and logistics team providing them with necessary tools, proper training and quality direction Handle the relationship with local and regional couriers and ensure our meals are delivered to our customers at the time and date they expect Create a positive team dynamic that encourages all employees to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience Ensure compliance of health and safety policies Collaborate with Customer Experience to continuously improve the delivery experience and respond to delivery exceptions and requests Troubleshoot issues and provide solutions to complex logistics challenges Qualifications Bilingual (English & Spanish Fluency) 4+ years of management experience Previous experience in Shipping or Logistics operations is highly valued. Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement Computer skills including knowledge of MS Office and Google Suite (Gmail, drive, sheets, etc.) Outstanding communication and organizational skills. Being able to speak conversational Spanish and/or another language is a plus Benefits Health Insurance coverage 401k Plan We grow, you grow: Stock Options Plan granted on Day 1 Eligible for a bi-annual performance bonus ⛱ PTO policy and paid sick days ️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical Family leave: fully paid Compassionate Leave: 3-5 days each time the need arises A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly ‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle ‍ Personalized Spanish coach Awesome opportunity to join a company that is looking to change how we eat and how chefs work! Compensation All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Pay Range for this position $60,000 - $70,000 USD If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.