Operations Support Specialist

FedPoint is a company that creates and operates digital benefits marketplaces for federal and military customers. The Operations Support Specialist will ensure smooth operations by sorting and organizing information, processing transactions, and managing document workflows. Responsibilities Sort and distribute incoming mail, emails, and faxes, making sure each item lands with the right team Identify document types, confirm enrollee information, and enter key data to keep cases moving Redirect misrouted items and coordinate rescans when needed Team up with operations staff to ensure workflows stay smooth and efficient Keep an eye on incoming volumes and work with IT to troubleshoot any potential system issues Help process transactions in iCare, BENEFEDS, and other applications, including updates to personal and beneficiary information Double-check documents for complete and accurate details Review and resolve items flagged on IT’s error report Open, sort, and prepare mail for scanning Scan incoming documents and conduct quality checks to ensure the best images Record premium payments and deliver them to Finance Prepare scanned files for storage and support the team in research requests, including HIPAA-related inquiries Manage mailroom supplies and keep everything stocked Skills High School Diploma or equivalent Comfort using Microsoft Outlook, Word, Excel, and/or Access Experience in insurance or benefits administration is a plus Benefits Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately. Bonus Opportunity: Qualifying employees can earn up to 7% of their salary, based on company performance. (Inquire about eligibility with our recruiter) Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays! Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options. 6 weeks fully-paid parental leave Tuition reimbursement program to support career goals. Corporate giving and matching gifts program. Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities. A wide variety of personal, professional, and career development programs. Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community. Company Overview FedPoint is to build and administrate long-term care insurance programs for the federal family. It was founded in 2002, and is headquartered in Portsmouth, New Hampshire, USA, with a workforce of 201-500 employees. Its website is