Part-time Crisis Hotline Counselor- 19 hours- Weekend Shift 3
About the position Responsibilities • Provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence. • Conduct danger assessment and creates safety plans based on each client's individual case and needs. • Provide shelter screening and coordination of shelter placement and emergency transportation of clients. • Make CPS and APS reports as required and needed. • Keep accurate client and hotline data/records for monthly reports. • Communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners. • Communicate with HAWC’s answering service to relay and respond to messages. • Communicate with leadership and other hotline staff at the counseling building regarding case management and other issues. • Attend mandatory monthly meetings and trainings with the Hotline & Crisis Intervention Service Coordinator, All Department Staff Meetings, and/or meet as assigned. • Conduct intakes and assess the client needs to determine next steps and processes appropriate documentation: Housing assessment, EPA Assessment, Lease Termination, Good Cause, Address Confidentiality, Utility Waivers, and Legal Referrals. • Provide counseling intakes for critical client cases to provide support to the Behavioral Health and Wellness Department. • Other duties/projects as assigned. Requirements • High school diploma or equivalent • Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration. • A minimum of 6 months of experience working within a social services, customer service, or call-center setting. • Proficient in Microsoft Office (Word, Excel, Outlook, Teams). • You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation • Excellent attention to details • Demonstration of professional objectivity and appreciation for confidential information • Ability to follow instructions and to adhere to policies and procedures • Ability to prioritize tasks to meet individual and team deadlines • Has a growth mindset and is a good team player • Strong communication skills, both verbally and in writing. Nice-to-haves • Bachelor's Degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred. Benefits • 401K match • Employee Assistance Program Apply tot his job Apply tot his job Apply tot his job