PM Support-Help/Service Desk:

For NIH Location in Bethesda & Arlington Published Date: July 07, 2023 Full Time & Contract Positions (Few Positions can be Remote) Job Code PM-SHSD. PM Support-Help/Service Desk: Bachelor's degree with Min 14-16years’ experience in a Helpdesk/Service Desk environment. Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. Senior level individual with customer service experience, management of stakeholders, other vendors and teams with a ability to address and provide direction. Assign action items and coordinate working sessions to discuss action items assigned • Schedule, and attend project meetings, assign action items to the appropriate service areas, track status, provide updates • Provide project management plan with timelines and deliverables • Develop project status reports • Prepare presentations. Brief as required. • Maintain a master integrated project schedule for customer activities required to stand up initial support, determine and build out long term support plan, create and implement plan for transition, • Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration. • Experience with IT Assets Inventory, HD, Software, location, lifecycle, dispose, storage and imaging of laptops/PCs/Servers, Write PowerShell Scripts for imaging of devices laptops, issues, and user needs. • US Citizen or Permanent Resident. Public Trust clearance will be enabled. Please email us your resume along with the Job code to: [email protected]