Product Analyst II - Experience

Who We Are: PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions and verifications are delivered on time and without error. The Role: The Product Analyst supports the health, stability, and performance of the NewUI prescriber experience and plays a critical role in enabling DoseSpot’s NCPDP + NewUI migration. The role provides analytical, operational, and execution support to the Prescriber Access & Engagement PM, ensuring workflow readiness, issue triage, data-driven decision-making, and smooth customer transition. Key Responsibilities: Product Operations & Workflow Health • Monitor, evaluate, and report on NewUI product health, usage trends, and workflow performance. • Partner with the Prescriber PM to identify workflow gaps, inefficiencies, and opportunities for improvement. • Maintain dashboards and operational metrics that track adoption, workflow success rates, and prescriber access issues. Issue Triage & Quality Support • Own triage for prescriber-facing issues, working closely with Support, Engineering, and QA to prioritize and resolve defects. • Document patterns in escalations and propose solutions that improve workflow reliability and reduce support volume. • Validate fixes, enhancements, and production releases related to NewUI and prescriber workflows. Data Analysis & Insights • Analyze usage analytics, customer behavior, performance metrics, and migration readiness indicators. • Provide insights that guide incremental improvements and inform short-term feature prioritization. • Support A/B testing, baseline establishment, and post-release measurement. Execution Support • Assist with refinement of user stories, acceptance criteria, and documentation for incremental enhancements. • Help prepare release notes, internal communications, and support-facing enablement materials. • Coordinate with Product, Engineering, and UX to ensure incremental improvements meet quality standards. Cross-Functional Collaboration • Partner with Account Management, Support, and Implementation teams to coordinate escalations and root-cause investigations. • Work with Implementation and Onboarding teams to assess customer readiness for the NewUI migration. • Collaborate with Admin Console stakeholders on configuration-dependent prescriber access behaviors. What You’ll Bring: • Typically requires a minimum of 2 years of related experience with a Bachelor’s degree; or equivalent experience. • 1–3 years of experience in product analysis, business analysis, QA, or technical support for a SaaS or healthcare technology product. • Experience with workflow-heavy systems, customer escalations, or data-driven troubleshooting preferred. • Exposure to healthcare technology, EHR systems, or clinical workflow tools is beneficial; familiarity with standards such as NCPDP, HL7, or FHIR is a plus. • Strong analytical skills with the ability to interpret data and identify actionable insights. • Strong organizational and project-management capabilities, including the ability to coordinate issue triage, tracking, and cross-team workflows. • Excellent problem-solving and attention-to-detail capabilities. • Ability to clearly document workflows, gaps, and technical/functional issues. • Strong communicator who can collaborate across product, engineering, UX, and support functions. • Familiarity with APIs, system logs, and integration patterns (e.g., embedded/iFrame flows). • Experience with data tools (e.g., BI dashboards, SQL basics, product analytics tools) is a plus. • Ability to support technical conversations related to workflow routing, configuration, and access logic. Core Competencies: • Knowledge & Application: Develops professional expertise, applies company policies and procedures to resolve a variety of issues. Determines a course of action based on guidelines and modifies processes and methods as required. • Complexity & Problem Solving: Works on problems of moderate scope, which are often varied and routine where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Applies learned techniques and contributes to analysis and investigation to solve problems. Normally receives little instruction on day-to-day work, general instructions on new assignments. • Collaboration & Interaction: Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions. Focuses on providing standard professional advice and creating initial reports/analyzes for review by experienced team professionals. DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Apply tot his job