Product Management Associate - Customer Engagement Platforms

Fannie Mae is foundational to housing finance, and they are seeking a Product Management Associate to optimize technology products supporting their Single-Family business. The role involves collaborating with stakeholders, managing product backlogs, and supporting user adoption through change management efforts. Responsibilities Consultative Requirements Gathering: Move beyond simple "order taking" by working with stakeholders to uncover root problems, challenge assumptions, and recommend solutions that align with long-term strategy Agile Execution & Collaboration: Act as a junior product manager within a cross-functional Scrum team; work daily with software engineers to unblock issues and ensure shared understanding of goals Change Management & Adoption: Recognize that technology is only as good as its usage. You will support change management efforts by creating training materials and acting as a champion for the platform to ensure smooth user adoption User Stories & Backlog: Translate business needs into high-quality User Stories and Acceptance Criteria in Jira, ensuring technical teams have clear direction Data Analysis: Analyze usage data and user feedback to identify trends, bugs, or opportunities for platform improvement Testing & QA: Coordinate User Acceptance Testing (UAT), ensuring business users feel supported and heard during the validation phase Skills Bachelor's Degree or Equivalent 0–2 years of experience in business analysis, product support, or a related internship Basic understanding of Agile/Scrum methodologies (sprints, stand-ups, retro) Strong proficiency in the suite of Microsoft products, such as PowerPoint, Excel Exceptional emotional intelligence and interpersonal skills; ability to build trust with stakeholders and work effectively within a diverse team Experience using product management tools like Jira or Confluence Familiarity with major CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) Previous internship or coursework related to digital product design and development Experience with Organizational Change Management (OCM) Benefits Health Life Voluntary Lifestyle And other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. Company Overview Fannie Mae creates opportunities for people to buy, refinance, or rent a home. It was founded in 1938, and is headquartered in Washington, District of Columbia, US, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Fannie Mae has a track record of offering H1B sponsorships, with 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.