Property Operations Manager
Our client is a fast-growing vacation rental company with operations in the US, Colombia, and Aruba. They offer three service levels: from basic listing management to full-service property and maintenance management. Role Overview - Primary Focus: Managing intersection between property owners and guests - Core KPI: Achieving 5-star guest reviews - Portfolio Size: Up to 55 units per manager - Work Schedule: 6 days/week, 8 hours/day + emergency availability - Wage structure: fixed salary + a range of bonuses (individual performance, company revenue) Key Responsibilities Owner Management - Direct communication with property owners - Monthly P&L analysis and reporting - Revenue optimization recommendations - Maintenance decision advisory - Market updates and property performance communication Guest Experience Management - Oversee customer service quality - Ensure property cleanliness standards - Maintain precise attention to detail (amenity placement, guest supplies) - Coordinate with assistant manager for ground operations - Monitor cleaning and maintenance execution Team Structure Reports supported by: - Assistant Manager (cleaning/maintenance coordination) - Customer Service Agent (guest communication) - Accounting Department (financial reporting) Required Skills & Experience Must Have: - Hospitality industry experience - Remote work experience - Strong communication abilities - Analytical skills - Detail-oriented approach - Tech proficiency (Hostify, Breezeway, Airtable) - High level of organization - Problem-solving capabilities Technical Requirements: - Comfortable with property management software - Ability to learn new systems quickly Additional Qualities: - Business creativity - Process improvement mindset - Strong resource management skills - Ability to build local infrastructure in new markets