Provider Network Helpdesk EVV Specialist; Remote, North Carolina

Position: Provider Network Helpdesk EVV Specialist (Full-Time Remote, North Carolina Based) Provider Network Helpdesk EVV Specialist (Full-Time Remote, North Carolina Based) Job Category : Provider Network Management Requisition Number : PROVI 003251 Posted : October 30, 2025 Role Type : Full-Time Remote Locations Showing 1 location Home Office Morrisville, NC 27560, USA Description The Provider Network Helpdesk Specialist -EVV provides coverage of the EVV Provider Helpdesk phone and e-mail queues and provides technical assistance to providers, addressing system, including the Electronic Visit Verification (EVV) system, and user issues in a timely and professional manger. This position works closely with HHAeX’s Customer Support team (Alliance’s EVV Vendor) and works to maintain a positive and collaborative relationship between Alliance and HHAeX. This position is full-time remote. Selected candidate must reside in North Carolina and be willing to travel to the home office (Morrisville, NC) for onsite team meetings as needed. Responsibilities & Duties • Provide Coverage to the EVV Provider Network Helpdesk Phone, Email Inboxes, and Provide Technical Assistance • Work collaboratively with Alliance’s Provider Network EVV Coordinator to Monitor the EVV Provider Network email inbox • Provide timely technical assistance and support related to Provider’s EVV systems set up, daily EVV operations and EVV system barriers • Answer and track queries, addressing system and user issues in a timely and professional manner • Help Ensure 100% of Alliance EVV providers are in full compliance with EVV Federal Mandate • Serve as a liaison between Alliance Health and HHAeX Exchange Support Help Desk and HHAeX Client Success team to ensure provider queries are resolved in a timely fashion • Assist with onboarding new EVV providers • Assist Network Providers • Answer the phone within Department expectations and appropriately assist Providers with EVV related questions and/or triage calls as appropriate • Assist providers with Alliance EVV website issues • Monitor the Provider Network EVV email Inbox, trouble shoot with Providers and triage emails to appropriate staff Manage Records and Reports • Manage records and reports activities involving implementation of EVV program objectives using existing procedures or devising new methods as necessary • Identifies trends of requests/communications that come thru the EVV Helpdesk and communicates information to Supervisor and Provider Network EVV Coordinator Provide Administrative Support • Writes, edits, or coordinates the preparation of correspondence, reports, or other printed material according to well established standards or readily available sources • Perform general office tasks • Screen and route materials based on content • Provide proofreading services; and, related activities Education & Experience High School diploma or equivalent and three (3) years of office experience; or Bachelor’s degree in Business or a closely related field Preferred: Healthcare experience preferred. Knowledge, Skills, & Abilities • Knowledge of office management techniques, including the ability to organize office work flow and coordinate activities. • Microsoft Office skills, including Word and Excel • Excellent organizing skills • Database maintenance • Ability to do calculation, summarize, compile and tabulate numerical material • Ability to maintain work standards of programs activities • Ability to analyze and correct errors • Ability to work in a fast paced work environment on multiple projects Salary Range $47,727 - $60,725 /Annually Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. An excellent fringe benefit package accompanies the salary, which includes: • Generous retirement savings plan • Flexible work schedules including hybrid/remote options • Paid time off including vacation, sick leave, holiday, management leave • Dress flexibility Qualifications Skills Required Calculating Expert Communication Expert Microsoft Office Expert Expert Education Required High School or better in General Studies. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr