Quality Operations Coordinator

Quality Operations Coordinator WelbeHealth is a value-based healthcare organization that’s transforming the future of senior care by providing an all-inclusive care option to our most vulnerable senior population. Under the supervision of the Quality Operations Director (QOD), the Quality Operations Coordinator is accountable for delivering excellent support and service to our PACE market operations through a process of record review, ensuring a complete and accurate participant medical record. Duties will include collecting data, auditing participant electronic health records (EHRs) by utilizing tools specific to the area of quality improvement, complete reporting, and confirming all regulatory required elements. Essential Job Duties: • Identify potential deficiencies, and facilitate and monitor appropriate corrections to ensure data integrity in the EHR, as well as monitor participant medical records for complete and timely documentation, promptly reporting to QOD when policies and procedures are not being followed • Participate in team documentation, process improvements, and other QO team initiatives • Conduct medical records audits to ensure timely and accurate documentation • Assist with WelbeHealth audits by preparing documents for desk review submission (universe lists), as well as assist with EMR navigation and impact analysis • Review and reconcile assigned regulatory logs • Complete required investigations and notifications • Communicate with stakeholders across the enterprise Job Requirements: • Must be bilingual in Mandarin • Associate’s degree preferred; three years of experience may be substituted in lieu of education • Minimum of two years of work experience in a healthcare setting or related area; PACE experience preferred • Must be comfortable with working a varied schedule, which may require nights and weekends, and must be comfortable travelling onsite for business needs • Ability to interpret and apply policies and Health Information Management expertise • Extensive MS office suite experience, strong data gathering skills, and technical skills with computer navigation required Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for. • BENEFITS: Health Coverage on Day 1, Paid Parental Leave, 401K Match • PERKS: 17 days of paid time off in year one, 12 company holidays, and 6 sick days • GROWTH: Career path advancement and leadership opportunities Salary/Wage base range for this role is $26.89 - $35.50 hourly + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications. Compensation $26.89—$35.50 USD COVID-19 Vaccination Policy At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. Our Commitment to Diversity, Equity and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. Beware of Scams Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to [email protected] Apply tot his job