[Remote] Business Analyst, Cellular Vendor Relations

Note: The job is a remote job and is open to candidates in USA. Nordic Global is a leading IT services firm focused on the healthcare industry, dedicated to empowering providers through technology. The Business Analyst will oversee client relationships with cellular service providers, ensuring smooth operations of mobile services, device management, and billing oversight. Responsibilities • Serve as the primary point of contact for all cellular carrier relationships • Manage the end-to-end lifecycle of mobile devices, including ordering, provisioning, activation, and deactivation • Monitor and maintain accurate records of active lines, devices, and associated users • Perform basic troubleshooting and support for mobile devices and service issues • Review and reconcile monthly carrier invoices to ensure billing accuracy and identify cost-saving opportunities • Coordinate with internal departments to forecast mobile needs and ensure timely fulfillment • Track usage trends and provide reporting to leadership on mobile service performance and expenditures through periodic dashboard reporting or other tools • Ensure compliance with company policies and carrier terms of service • Maintain documentation related to carrier accounts, contracts, and service changes • Support audits and vendor reviews as needed • Other duties as assigned Skills • Generally, requires a Bachelor's degree and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree • Minimum of 3+ years of experience in a similar role involving telecom account management, mobile device administration, or vendor coordination • Strong attention to detail and organizational skills • Excellent communication and interpersonal abilities • Ability to work independently and manage multiple priorities in a remote setting • Familiarity with billing analysis and cost optimization strategies • Documented proficiency with telecom carrier portals is a plus • Some experience with Apple Business Manager and/or mobile device management tools is preferred Company Overview • Nordic Global is an information technology company. It was founded in 2010, and is headquartered in Louisville, Kentucky, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship • Nordic Global has a track record of offering H1B sponsorships, with 6 in 2025, 10 in 2024, 1 in 2023, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply tot his job