[Remote] Call Center Associate - Provider Relations (Remote)

Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Provider Relations Associate to support Medicaid providers by answering inquiries and resolving account issues while providing exceptional customer service. Responsibilities • Using a computerized system, respond to Montana Medicaid provider inquiries in a call center environment using standard scripts and procedures. • Identifying customer needs, answering questions, or resolving problems • Using the tools provided to guide you through customer conversations • Providing customers with important information while communicating in a warm empathetic manner • Gathering information to keep customer profiles and accounts up to date • Verify documentation and images • Attend scheduled staff meetings • Complete required assigned training • Track daily task for quality review • Providing exceptional customer service • Communicate with team members or supervisors about any issues or discrepancies • Handle confidential information with integrity and discretion • Comply with data integrity and security policies • Perform other clerical or administrative tasks as needed Skills • Basic computer skills and familiarity with Microsoft • Have prior office or administrative experience • Have an ability to communicate clearly and professionally with co-workers, clients, and providers • Have attention to detail, grammar, and spelling accuracy skill set • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship • Be able to successfully pass a pre-employment screening • Call center/provider relations experience is preferred • Knowledge of healthcare or insurance terminology is preferred • Computer system experience with data entry and database documentation knowledge is preferred • Medicaid experience is preferred Education Requirements • Be at least 18 years of age with a high school diploma or an equivalent level of education Benefits • Paid on-the-job training • Health, dental, and vision insurance (if full time) • Paid time off and holidays • 401K and matching • Employee discount program • Dependent Care benefits that will assist with expenses from day care, after school programs or elder care programs • Life and disability insurance • A retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time Company Overview • Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. It was founded in 1998, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is https://www.conduent.com/.