[Remote] Licensed Call Center Sales Representative (CA & TX)

Note: The job is a remote job and is open to candidates in USA. Transformco is seeking a Licensed Call Center Sales Representative to support their Sears Home Services brand. The role involves handling telephone calls from customers to facilitate the purchase of Home Warranty products, requiring a valid insurance license for Texas or California. Responsibilities Must be a Texas or California Resident Must have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for either the state of TX or CA Connects with customer via telephone and services the customer's needs to sell Protection Agreements and positions additional services products using a sales presentation that is scripted and follows call strategies Applies skills in the area of communication and customer service and manages and resolves customer concerns Delivers the sales presentation with passion, commitment, courtesy and professionalism and in conformance to policy and procedure Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses Features the benefits of the products and uses available resources and skills to overcome objections Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses Features the benefits of the products and uses available resources and skills to overcome objections Corrects information on record when appropriate, and properly records agreements, sales processing, and recording Maintains a high level of business/product knowledge via onsite and online training Works with management staff and team members to provide the highest level of sales and service results to achieve individual and team goals Complies with and adheres to ethical selling policies and procedures Performs other duties as assigned Skills Must be a Texas or California Resident Must have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for either the state of TX or CA High school diploma or equivalent 1-2 years of related experience License/certification in relevant field 18 years of age or older Ability to apply effective sales and service-related influencing skills based on the call type being handled Exceptional listening, verbal and written communication skills Excellent customer service skills are essential in this role Utilization of basic mathematical functions Working knowledge of Microsoft Office and Windows based programs A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment Previous Home Warranty or Real Estate knowledge and/or experience is critical in this role Fundamental understanding of Home Warranty policies Company Overview Transformco is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences. It is a sub-organization of ESL. It was founded in 2019, and is headquartered in Hoffman Estates, Illinois, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Transformco has a track record of offering H1B sponsorships, with 8 in 2025, 1 in 2023, 26 in 2022, 13 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.