[Remote] Live Chat Support Agent

Note: The job is a remote job and is open to candidates in USA. Recorainc is a mission-driven organization focused on transforming cardiovascular health through innovative solutions. They are seeking a compassionate, tech-savvy Live Chat Support Agent to engage with potential patients and provide informative responses, while coordinating with the team for follow-ups and monitoring communications. Responsibilities • Respond to live chats from potential patients with professionalism, warmth, and clarity • Answer basic concepts related to our program offerings • Monitor and triage missed calls and messages, escalating as needed • Coordinate with internal team members to ensure timely patient follow-ups • Maintain accurate records of interactions in our CRM • Communicate efficiently across platforms like Slack to keep workflows running smoothly Skills • Customer service experience — especially in a healthcare, wellness, or mission-driven setting • A passion for improving heart health and empowering individuals to take action • Ability to clearly explain health-related topics in a simple, empathetic way • Excellent written communication skills and a calm, helpful demeanor • Experience using CRMs, Slack, and/or chat support tools • Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction • Growth-Oriented: Excited to grow into an integral role within our company and contribute to our long-term vision • Experience using CRMs, Slack, and/or chat support tools (a plus) • Prior experience as a live support/chat agent (a plus) Company Overview • Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of virtual care. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://recorahealth.com.