[Remote] Provider Relations Coordinator - Optical

Note: The job is a remote job and is open to candidates in USA. Vision Benefits of America (VBA) is experiencing significant growth and is looking to expand its internal resources to assist optometrists, ophthalmologists, retail locations, and laboratories. The Provider Relations Coordinator will manage provider relationships, resolve issues, provide guidance, and educate providers on VBA processes, requiring excellent customer service and communication skills. Responsibilities • Provide outstanding service by being proactive and responsive to all provider and lab questions • Educate provider locations on the use of VBA authorization system, policies and procedures • Provide support to providers and labs including entering and editing authorizations, adjusting claims, and researching claim payments • Analyze processes for improved efficiencies and ability to adapt to changes • Maintain provider and location information, including data entry and reconciliation of practice information • Assist with overflow credentialing outreach and research projects, as needed • Process provider and lab applications and contracts for network participation, securing necessary documents, such as licenses and professional liability insurance information • Handle sensitive information in compliance with HIPAA • Maintain a current knowledge of the newest optical technologies • Perform activities and functions of related lower-level personnel as assigned or required Skills • Direct experience working in an optical field is required. • EDUCATION: Associate's degree or equivalent work experience. • EXPERIENCE: 2-4 years of full-time experience working in an optician role in an optometrist/ophthalmologist office or an optical provider relations role. • Experience educating customers on lens options and frame selection and dispensing glasses is preferred. • Experience with vision insurance claims is preferred. Education Requirements • Bachelor's degree is preferred. Benefits • Health, Dental, Vision, Disability, and Life Insurance Benefits • Voluntary 401(k) Deferred Compensation Plan with Company Match • Education and Student Loan Assistance • Paid Holidays, Paid Parental Leave, and Personal Time Off Company Overview • Vision Benefits of America is one of the first preferred provider organizations in the nation offering group vision insurance. It was founded in 1965, and is headquartered in Carnegie, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is http://www.vbaplans.com.