REMOTE: Senior Project Manager to lead the delivery of a Dynamics 365 Customer Service and Power Platform -NTTJP00101999
Our multinational IT consulting services client is looking for a Senior Project Manager to lead the delivery of a Dynamics 365 Customer Service and Power Platform implementation. This includes managing scope, budget, resources, and timelines, while coordinating across business and technical teams to ensure successful delivery and adoption. Note: Should be Vancouver Based, Remote but with occasional on-site meetings Must Have: • 7+ years in Agile, Scrum, or hybrid project management methodologies • 3+ years managing Dynamics 365 and Power Platform projects. • 5+ years managing cross-functional teams (developers, architects, analysts). • 5+ years in project planning, scheduling, budgeting, and risk management. • 5+ years using project management tools (Azure DevOps, MS Project, Jira, etc.). • Strong communication, facilitation, and stakeholder management skills. • Experience with enterprise IT governance, compliance, and security. • PMP, PRINCE2, or equivalent certification preferred. Nice to Have: • 2+ years in CRM/Customer Service process management (case management, omnichannel, SLAs). • Experience with Microsoft cloud ecosystem (Azure, M365, Teams integration) Duties: • Lead end-to-end delivery of the Dynamics 365 and Power Platform project. • Coordinate developers and technical leads working on Power Pages, Power Apps, and Dynamics 365. • Manage scope, schedule, budget, risk, and resources. • Facilitate requirement gathering and translate business needs into technical outcomes. • Oversee UAT, cutover, and post-go-live stabilization. • Track progress through KPIs and reports to stakeholders. • Support change management and user training/adoption initiatives. • Ensure quality and adherence to Microsoft best practices. Apply tot his job