[Remote] Technician, Internal Technical Support

Note: The job is a remote job and is open to candidates in USA. Comcast is the nation’s largest technology provider to small businesses and a leading service provider to the Enterprise market. The Technician in Internal Technical Support is responsible for working closely with customers to resolve complex provisioning and repair-related issues, ensuring customer service orders and repair tickets are completed accurately and on-time. Responsibilities • This position will Support Comcast Business Mobile. • Comcast Business Mobile Experience highly preferred. • Applies corrective action processes and interfaces with customers to accurately resolve order issue(s), ensuring the customers' service commitments are met. • Isolates and resolves problems by correlating information from network equipment and executing appropriate fix via corrective tools etc. • Notifies appropriate individuals, organizations and outside Third Party Industry carriers of network outages, degradation of service and restoration events by opening system trouble tickets and escalating, as necessary, with internal and external fix agencies. • Works across multiple applications to perform error resolution in order to fulfill service orders that meet original time frame commitments made to customers. • Records and/or maintains information notes within the necessary systems where manual intervention is required to resolve the order discrepancy(s). • Provides operational support to external vendors or local market Field Technicians, Operations Support personnel and other technical and business support groups as received via inbound call center type phone calls or email notifications. • Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer interaction is provided. • Manages customer outage bridge while facilitating communication in and out of Company. • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. • Must be able to be available to work the following hours (schedule will include 1 weekend day.) • Monday–Friday: 12:30 p.m. – 9:00 p.m. (EST) • Saturday: 9:00 a.m. – 5:00 p.m. (EST) • Sunday: 9:00 a.m. – 5:00 p.m. (EST) • Other duties and responsibilities as assigned. Skills • High School Diploma / GED • 2-5 Years relevant work experience • Customer Experience (CX) • Troubleshooting • Communication • Comcast Business Mobile Experience highly preferred Benefits • Best-in-class Benefits Company Overview • Comcast is a media and technology company that connects millions of people to the moments and experiences that matter most. It is a sub-organization of SkyShowtime. It was founded in 1963, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://corporate.comcast.com. Company H1B Sponsorship • Comcast has a track record of offering H1B sponsorships, with 551 in 2025, 566 in 2024, 633 in 2023, 751 in 2022, 588 in 2021, 583 in 2020. Please note that this does not guarantee sponsorship for this specific role.