SaaS Implementation Manager

Job Description: • Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. • As a Platform Implementation Manager at Vetcove, you’ll be responsible for overseeing the end-to-end onboarding of veterinary clinics onto our platform. • You'll be the primary point of contact for clinics during implementation, while collaborating cross-functionally with product, engineering, strategy, and support teams. • Own the entire implementation lifecycle—from project planning to go-live. • Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience. • Define project goals, success metrics, and deliverables aligned with client needs and business priorities. • Assist and guide clinics through a migration of their existing workflows to a new platform. • Build and manage project plans and timelines; identify and resolve blockers proactively. • Deliver training, troubleshoot issues, and support clients through system configuration, data imports, and integrations. • Regularly communicate updates to internal stakeholders and client leadership to ensure transparency and alignment. • Collaborate with Product and Engineering to launch new features or integrations within the implementation workflow. Requirements: • Bachelor’s degree or equivalent practical experience • 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment • Strong organizational skills and the ability to manage multiple concurrent projects • Exceptional written and verbal communication skills with technical and non-technical audiences • Proficiency in project management tools and experience building timelines and status reports • Experience working with clinics, healthcare providers, or other medical environments is a plus but not required • Willingness to travel to client sites as needed (up to 10–15%) Benefits: • 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events Apply tot his job